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Dark tourism: analysis of the relationship between motivations, experiences, and benefits of visitors at Recoleta Cemetery, Argentina

Dark tourism: análise da relação entre motivações, experiências e benefícios dos visitantes do Cemitério da Recoleta, Argentina

Dark tourism: análisis de la relación entre motivaciones, vivencias y beneficios de los visitantes del Cementerio de la Recoleta, Argentina

Abstract

Dark tourism is a form of niche tourism that is undergoing increasingly rapid development. The literature identifies the cemetery as a site for dark tourism, through its association with the ideas of death and mourning; these can cause unpleasant feelings for tourists, which is a fundamental characteristic of the ‘dark tourism’ concept. The objective of this paper is to analyse the relationship between the motivations, experiences, and benefits of visiting the Recoleta cemetery in Buenos Aires, Argentina. The study is characterised as exploratory, descriptive, and has used the quantitative approach. A total of 450 respondents claimed to have visited the Recoleta cemetery. The authors tested and validated five factors through exploratory and confirmatory factor analysis, including social and learning motivations, reflexive and empathetic experiences, and benefits. The result provides theoretical evidence that motivations to visit the Recoleta cemetery are related to knowledge seeking, leisure, and social activities with family and friends. The experiences obtained during the visit include the eliciting of a sense of escapism, through relaxation and peace. The study offers evidence that visiting the cemetery can provide moments of contemplation, and promote reflection about life. In addition, this study identifies practical modifications that can assist in decision-making processes.

Keywords
Dark tourism; Motivation; Experiences; Benefits; Dark resting places

Resumo

O dark tourism é uma forma de turismo de nicho com desenvolvimento cada vez mais rápido. A literatura definiu o cemitério como dark tourism pois sugere a ideia de morte e luto, que pode causar sentimentos desagradáveis aos turistas, tornando-se uma característica fundamental deste conceito. O objetivo deste artigo é analisar a relação entre as motivações, experiências e benefícios de visitar o cemitério da Recoleta em Buenos Aires, Argentina. O estudo caracteriza-se como exploratório, descritivo e utilizou a abordagem quantitativa. Um total de 450 entrevistados afirmaram ter visitado o cemitério da Recoleta. Os autores testaram e validaram cinco fatores por meio de análise fatorial exploratória e confirmatória, incluindo motivações sociais e de aprendizagem, experiências reflexivas e empáticas e benefícios. O resultado fornece evidências teóricas de que as motivações estão relacionadas à busca de conhecimento, lazer e atividades sociais com a família e amigos. As experiências obtidas durante a visita estão relacionadas ao sentimento escapista através do relaxamento e paz. O estudo oferece evidências de que a visita ao cemitério pode ser um momento contemplativo, promovendo a reflexão sobre a vida. Por outro lado, contribuições práticas podem auxiliar nos processos de tomada de decisão.

Palavras-chave
Dark tourism; Motivação; Experiências; Benefícios; Lugares de descanso escuros

Resumen

El dark tourism es una forma de turismo de nicho con un desarrollo cada vez más rápido. La literatura definió al cementerio como dark tourism ya que sugiere la idea de la muerte y el duelo, que puede provocar sentimientos desagradables en los turistas, convirtiéndose en una característica fundamental de este concepto. El objetivo de este trabajo es analizar la relación entre las motivaciones, vivencias y beneficios de visitar el cementerio de la Recoleta en Buenos Aires, Argentina. El estudio se caracteriza por ser exploratorio, descriptivo y utilizó el enfoque cuantitativo. Un total de 450 encuestados afirmaron haber visitado el cementerio de la Recoleta. Los autores probaron y validaron cinco factores a través de un análisis factorial exploratorio y confirmatorio, incluidas las motivaciones sociales y de aprendizaje, las experiencias reflexivas y empáticas y los beneficios. El resultado proporciona evidencia teórica de que las motivaciones están relacionadas con la búsqueda de conocimiento, el ocio y las actividades sociales con familiares y amigos. Las experiencias obtenidas durante la visita están relacionadas con el sentimiento escapista a través de la relajación y la paz. El estudio ofrece evidencia de que visitar el cementerio puede ser un momento contemplativo, que promueve la reflexión sobre la vida. Por otro lado, las contribuciones prácticas pueden ayudar en los procesos de toma de decisiones.

Palabras clave
Turismo oscuro; Motivación; Experiencias; Beneficios; Lugares de descanso oscuros

1 INTRODUCTION

The attractions counted among dark tourism include places associated with natural or human-made disasters or atrocities that have become more than sites of memory, and tourist attractions (Kang et al., 2012Kang, E. J., Scott, N., Lee, T. J., & Ballantyne, R. (2012). Benefits of visiting a ‘dark tourism’ site: The case of the Jeju April 3rd Peace Park, Korea. Tourism Management, 33(2), 257-265. https://doi.org/10.1016/j.tourman.2011.03.004
https://doi.org/10.1016/j.tourman.2011.0...
). Foley and Lennon (1996)Foley, M., & Lennon, J. J. (1996). JFK and dark tourism: A fascination with assassination. International Journal of Heritage Studies, 2(4), 198-211. https://doi.org/10.1080/13527259608722175
https://doi.org/10.1080/1352725960872217...
employed the term dark tourism for the first time, when they analysed the media's fascination with the death of US President John F. Kennedy (JFK). Although they were the first to introduce the term ‘dark tourism’, other researchers had investigated the relationship between tourism and death.

Rojek (1993)Rojek, C. (1993). Fatal attractions. In Ways of Escape (pp. 136-172). Palgrave Macmillan, London. https://doi.org/10.1057/9780230373402_5
https://doi.org/10.1057/9780230373402_5...
introduced the concept of dark destinations called Black Spots: tourist developments in macabre locations and places where celebrities or large numbers of people died suddenly and violently. Seaton (1996)Seaton, A. V. (1996). Guided by the dark: From thanatopsis to thanatourism. International Journal of Heritage Studies, 2(4), 234-244. https://doi.org/10.1080/13527259608722178
https://doi.org/10.1080/1352725960872217...
argues that dark tourism is the travel dimension of thanatopsis, which describes travel to a place that is totally or partially motivated by the desire for real or symbolic encounters with death – particularly, but not exclusively, violent death. Tunbridge and Ashworth (1996)Tunbridge, J. E., & Ashworth, G. J. (1996). Dissonant heritage. The Management of the Past as a Resource in Conflict. presented the term dissonant heritage. Bloom (2000)Blom, T. (2000). Morbid tourism – a postmodern market niche with an example from Althorp. Norsk Geografisk Tidsskrift, 54(1), 29-36. https://doi.org/10.1080/002919500423564
https://doi.org/10.1080/002919500423564...
treats morbid tourism as tourism that focuses on sudden death, and quickly attracts many people. Advancing on the thematic, dark tourism is defined by Stone (2006, p. 146)Stone, P. R. (2006). A dark tourism spectrum: Towards a typology of death and macabre related tourist sites, attractions and exhibitions. Turizam: međunarodni znanstveno-stručni časopis, 54(2), 145-160. as "the act of travelling to places associated with death, suffering, and the seemingly dreadful". Kang et al. (2012)Kang, E. J., Scott, N., Lee, T. J., & Ballantyne, R. (2012). Benefits of visiting a ‘dark tourism’ site: The case of the Jeju April 3rd Peace Park, Korea. Tourism Management, 33(2), 257-265. https://doi.org/10.1016/j.tourman.2011.03.004
https://doi.org/10.1016/j.tourman.2011.0...
observe that such places encompass sites as varied as mass murder and death, battlefields, cemeteries, mausoleums, and the former homes of deceased celebrities.

These authors claim that dark tourism is a tourism phenomenon of contemporary relevance, and one that has attracted several researchers to commit more to the study of this phenomenon. Many of these studies highlight that dark tourism can provide a significant tourism experience. Simultaneously, it raises new anxieties and ethical dilemmas about travelling, even though paying visits to places associated with death is not a recent phenomenon. In this context, people have been attracted, purposefully or not, by websites, attractions, or events linked in some way to death, suffering, violence, or disaster (Stone, 2005Stone, P. (2005). Dark tourism-An old concept in a new World. Tourism, (125), 20.).

Cemeteries were categorised by Stone (2006)Stone, P. R. (2006). A dark tourism spectrum: Towards a typology of death and macabre related tourist sites, attractions and exhibitions. Turizam: međunarodni znanstveno-stručni časopis, 54(2), 145-160. as places where dark tourism takes place. Mionel (2020)Mionel, V. (2020). (Not so) Dark tourism: The Merry Cemetery in Săpânţa (Romania) – An expression of folk culture. Tourism Management Perspectives, 34, 100656. https://doi.org/10.1016/j.tmp.2020.100656
https://doi.org/10.1016/j.tmp.2020.10065...
notes that cemeteries can cause unpleasant sensations for some people. The author links the macabre aspect of the cemetery to its associations with ​​death and mourning, which can inspire a feeling of fear. Levitt (2012)Levitt, L. (2012). Solemnity and celebration: dark tourism experiences at Hollywood Forever Cemetery. Journal of Unconventional Parks, Tourism & Recreation Research, 4(1). defines the main characteristics of these places as commemoration and solemnity. As for Pereira (2020)Pereira, T. (2020). Motivações para a prática do dark tourism. ACENO-Revista de Antropologia do Centro-Oeste, 7(14), 215-230. https://doi.org/10.48074/aceno.v7i14.9138
https://doi.org/10.48074/aceno.v7i14.913...
, in addition to being a place used to respect and celebrate deceased loved ones, cemeteries have been used to study nature and local history. The author also mentions that tourism has appropriated some of these spaces, thus transforming them into commercial places to provide entertainment. This approach is in line with the concept of dark resting places proposed by Stone (2006)Stone, P. R. (2006). A dark tourism spectrum: Towards a typology of death and macabre related tourist sites, attractions and exhibitions. Turizam: međunarodni znanstveno-stručni časopis, 54(2), 145-160., that is, a resting place that is being reused to produce entertainment for tourists. Thus, for a better understanding of tourist behaviour and, consequently, better service delivery, there is a need to identify the factors that motivate tourists to go to these places, and to investigate their reactions when visiting.

Despite being a controversial topic, there has been a growing number of investigations into places of dark tourism. Yet the relationship between the motivation to visit these places, and the dark tourism experience itself, is still poorly understood (Stone & Sharpley, 2008Stone, P., & Sharpley, R. (2008). Consuming dark tourism: A thanatological perspective. Annals of tourism Research, 35(2), 574-595. https://doi.org/10.1016/j.annals.2008.02.003
https://doi.org/10.1016/j.annals.2008.02...
). The authors claim there are doubts about the factors that influence motivation to seek the experience – such as whether it is basic fascination with death, or whether other factors could be at play. Another little explored theme is the benefits obtained from dark tourism (Kang et al., 2012Kang, E. J., Scott, N., Lee, T. J., & Ballantyne, R. (2012). Benefits of visiting a ‘dark tourism’ site: The case of the Jeju April 3rd Peace Park, Korea. Tourism Management, 33(2), 257-265. https://doi.org/10.1016/j.tourman.2011.03.004
https://doi.org/10.1016/j.tourman.2011.0...
). According to Ashworth and Hartmann (2005)Ashworth, G., & Hartmann, R. (2005). Horror and human tragedy revisited: the management of sites of atrocities for tourism. Cognizant Communication Corporation., dark tourism can provide a profound experience, but can also raise anxieties and ethical dilemmas due to the peculiar significance placed on it.

Understanding the gains that the tourist has when visiting these places can help improve the understanding between the destination/enterprise and the consumer/tourist. Due to the lack of studies on the subject, several investigations have repeated requests for research to better pinpoint which factors influence the motivation of dark tourism (Seaton & Lennon, 2004Seaton, A. V., & Lennon, J. J. (2004). Thanatourism in the early 21st century: moral panics, ulterior motives and alterior desires. New horizons in tourism: Strange experiences and stranger practices, 63-82. https://doi.org/10.1079/9780851998633.0063
https://doi.org/10.1079/9780851998633.00...
; Stone, 2005Stone, P. (2005). Dark tourism-An old concept in a new World. Tourism, (125), 20., 2006; Stone & Sharpley, 2008Stone, P., & Sharpley, R. (2008). Consuming dark tourism: A thanatological perspective. Annals of tourism Research, 35(2), 574-595. https://doi.org/10.1016/j.annals.2008.02.003
https://doi.org/10.1016/j.annals.2008.02...
; Biran, Poria & Oren, 2011Biran, A., Poria, Y., & Oren, G. (2011). Sought experiences at (dark) heritage sites. Annals of tourism research, 38(3), 820-841. https://doi.org/10.1016/j.annals.2010.12.001
https://doi.org/10.1016/j.annals.2010.12...
), in the search for a consensus on the experience of dark tourism and the possible benefits obtained by tourists (Kang et al., 2012Kang, E. J., Scott, N., Lee, T. J., & Ballantyne, R. (2012). Benefits of visiting a ‘dark tourism’ site: The case of the Jeju April 3rd Peace Park, Korea. Tourism Management, 33(2), 257-265. https://doi.org/10.1016/j.tourman.2011.03.004
https://doi.org/10.1016/j.tourman.2011.0...
).

Therefore, this article aims to analyse the relationship between the motivations, experiences, and benefits of visiting the Recoleta Cemetery in Buenos Aires, Argentina. First, we adapted the scale to the context of cemeteries. To fulfill the objectives, we used the following constructs: motivations (Yan et al., 2016Yan, B. J., Zhang, J., Zhang, H. L., Lu, S. J., & Guo, Y. R. (2016). Investigating the motivation–experience relationship in a dark tourism space: A case study of the Beichuan earthquake relics, China . Tourism Management, 53, 108-121. https://doi.org/10.1016/j.tourman.2015.09.014
https://doi.org/10.1016/j.tourman.2015.0...
), experiences (Otto & Ritchie, 1996Otto, J. E., & Ritchie, J. B. (1996). The service experience in tourism. Tourism management, 17(3), 165-174. https://doi.org/10.1016/0261-5177(96)00003-9
https://doi.org/10.1016/0261-5177(96)000...
), and benefits (Kang, 2010Kang, E. J. (2010). Experience and benefits derived from a dark tourism site visit: the effect of demographics and enduring involvement. Ph.D. Dissertation. School of Tourism. Brisbane, Australia: The University of Queensland.). We then tested the relationship between the constructs using structural equation modelling. This article, therefore, attempts to develop a greater understanding of consumer behaviour when visiting cemeteries. In developing this analysis, this article addresses a critical research gap that contributes to advancing the literature and will assist tourism management in developing and implementing market-oriented service strategies to enhance dark tourism experiences.

2 THEORETICAL BASIS

2.1 Dark tourism

According to Babic and Bingula (2015)Babić, D., & Bingula, M. (2015). Interpretation at special places: Mirogoj Cemetery. Procedia-Social and Behavioral Sciences, 188, 186-192. https://doi.org/10.1016/j.sbspro.2015.03.366
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, the cemeteries are places to honour the deceased, in their role as the final resting place where numerous remembrance practices occur. Remembering and celebrating the past is an essential part of the present, while memory and celebration are inextricably linked to heritage processes. According to Assunção (2019)Assunção, A. P. (2019). Cemetery tourism in Loures: the value of the transfiguration of a cemetery. Finisterra: Revista portuguesa de geografia, 54(111), 37-59., the term ‘cemetery tourism’ appeared for the first time at the International Congress of Contemporary Cemeteries (ASCE, 2001). At the time, this type of tourism was associated with cultural and heritage tourism. For the author, death is part of life, and although neglected for a long time, it is emerging as an opportunity to discover new sensations in postmodern society. For Pereira and Limbeger (2020)Pereira, T. (2020). Motivações para a prática do dark tourism. ACENO-Revista de Antropologia do Centro-Oeste, 7(14), 215-230. https://doi.org/10.48074/aceno.v7i14.9138
https://doi.org/10.48074/aceno.v7i14.913...
, the cemetery can be considered a manifestation of popular culture, which allows visitors to observe expressions of thought, values and culture across eras.

Despite this, however, Foley and Lennon (2000, p. 14-16)Foley, M., & Lennon, J. J. (2000). Dark tourism. Continuum. maintain that cemeteries do not fit within the scope of dark tourism because "visits, whether by friends and relatives of the dead or for other reasons, can be widely considered in categories similar to a pilgrimage". In opposition, Stone (2006)Stone, P. R. (2006). A dark tourism spectrum: Towards a typology of death and macabre related tourist sites, attractions and exhibitions. Turizam: međunarodni znanstveno-stručni časopis, 54(2), 145-160. proposed the development of seven categories for the study of the different attractions related to dark tourism: Dark Fun Factories, Dark Exhibitions, Dark Dungeons, Dark Resting Places, Dark Shrines, Dark Conflict Sites, and finally, Dark Camps of Genocide. Pereira (2020)Pereira, T., & Limberger, P. F. (2020). Turismo cemiterial: um estudo sobre as experiências no cemitérop da Consolação a partir do TripAdvisor. Revista Reuna, 25(1), 1-19. https://doi.org/10.21714/2179-8834/2020v25n1p1-19
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claims that cemeteries have become a space in which the living are dazzled by the dead and that this type of tourism can fit within dark tourism, as the concept of dark tourism runs along a spectrum of darker and lighter elements. Assunção (2019)Assunção, A. P. (2019). Cemetery tourism in Loures: the value of the transfiguration of a cemetery. Finisterra: Revista portuguesa de geografia, 54(111), 37-59. claims that this tourist typology can be given several names, depending on the tourist's objectives.

Foley and Lennon’s (2000)Foley, M., & Lennon, J. J. (2000). Dark tourism. Continuum. statement simplifies the implications of cemeteries and their role in society. For example, Walter (2009)Walter, T. (2009). Dark tourism: Mediating between the dead and the living. The darker side of travel: The theory and practice of dark tourism, 39-55. https://doi.org/10.21832/9781845411169-004
https://doi.org/10.21832/9781845411169-0...
describes several relationships with the dead available to the community in public and private spaces. McDowell (2008)Mcdowell, S. 2008. Heritage, Memory and Identity. Research Companions, Hampshire, pp. 37- 55. https://doi.org/10.4324/9781315613031-2
https://doi.org/10.4324/9781315613031-2...
argues that one of the modern societies' characteristics is the desire to represent memory through the marking of 'place', usually affiliated with places to which people have a physical or emotional connection. Pereira (2020)Pereira, T. (2020). Motivações para a prática do dark tourism. ACENO-Revista de Antropologia do Centro-Oeste, 7(14), 215-230. https://doi.org/10.48074/aceno.v7i14.9138
https://doi.org/10.48074/aceno.v7i14.913...
argues that tourism in cemeteries is related to the duality between death and celebration of life, which visitors can gain through being physically close to the monuments or graves of well-known personalities. For Millán (2019)Millán, M. G., Perez Naranjo, L. M., Hernandez Rojas, R. D., & Millan Vazquez de la Torre, M. G. (2019). Cemetery tourism in southern Spain: An analysis of demand. Tourism and hospitality management, 25(1), 37-52. https://doi.org/10.20867/thm.25.1.1
https://doi.org/10.20867/thm.25.1.1...
, cemetery tourism is a subsection of dark tourism. According to the researcher, the increase in popularity of these places is related to discovering various attributes such as artistic, architectural, historical, and landscape heritage – as well as the fascination with violent deaths, whether belonging to history or macabre legends. As visiting cemeteries can provide these points of interest, they should be considered when exploring people's motivations for visiting.

Tourism in cemeteries demonstrates the search for cultural information and understanding the social practices in the destination one is visiting (Leoti et al., 2019Leoti, A., Pereira, T., Torres Tricárico, L., & de Mello Rossini, D. (2019). Cemitério do imigrante de joinville/sc: um estudo acerca das emoções expressadas no tripadvisor. TURyDES, 12(26). https://doi.org/10.23912/978-1-906884-14-7-1274
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). The tourist visit to the necropolis can be framed through objectivity-subjectivity dualism (Moesch, 2002Moesch, M. (2002). Além das disciplinas: O Desafio do Próximo Século. Turismo e Investigação Crítica.). Objectivity is present in the tangible aspects – lime, concrete, marble, iron, copper – and subjectivity is present in the symbolisms in funeral art, in the relationships between the living and the dead, and more. According to Del Puerto (2016)Del Puerto, C. B. (2016). Turismo em Cemitério. O Cemitério como Patrimônio e Atrativo Turístico, considerando a Trama Morte e Vida nas Necrópoles., the materiality present in historical cemeteries can at first glance seem fixed and unmoving. However, the meaning and uses of these sites are imbued by subjectivity, which by its nature changes over time. When looked at from the perspective of the cultural space of a city, the author says that cemeteries allow us to glimpse the human relationship with death.

2.2 Motivation

Although tourist motivation is a well-established subject and is widely discussed in tourism studies, research on dark tourism was slow to address why people visit places associated with death (Light, 2017Light, D. (2017). Progress in dark tourism and thanatourism research: An uneasy relationship with heritage tourism. Tourism Management, 61, 275-301. https://doi.org/10.1016/j.tourman.2017.01.011
https://doi.org/10.1016/j.tourman.2017.0...
). Despite this, some studies have been conducted to determine what motivates people to visit dark sites (Isaac & Çakmak, 2016Isaac, R. K., & Çakmak, E. (2016). Understanding the motivations and emotions of visitors at Tuol Sleng genocide prison museum (S-21) in Phnom Penh, Cambodia. International Journal of Tourism Cities. https://doi.org/10.1108/IJTC-06-2016-0014
https://doi.org/10.1108/IJTC-06-2016-001...
). Wight (2006)Wight, A. C. (2006). Philosophical and methodological praxes in dark tourism: Controversy, contention and the evolving paradigm. Journal of Vacation Marketing, 12(2), 119-129. https://doi.org/10.1177/1356766706062151
https://doi.org/10.1177/1356766706062151...
states that most research on motivation for dark tourism is conceptual, and lacks empirical research. The lack of empirical research may explain why knowledge about the demand for dark tourism remains limited. Yan et al. (2016)Yan, B. J., Zhang, J., Zhang, H. L., Lu, S. J., & Guo, Y. R. (2016). Investigating the motivation–experience relationship in a dark tourism space: A case study of the Beichuan earthquake relics, China . Tourism Management, 53, 108-121. https://doi.org/10.1016/j.tourman.2015.09.014
https://doi.org/10.1016/j.tourman.2015.0...
state that motivation has emerged as a key academic field in dark tourism studies in recent years. However, it remains a subject that has not been thoroughly and systematically researched. The authors observe that, so far, most of the research on this theme is primarily sourced from theoretical and non-empirical studies. The authors claim that a range of dark tourism motivations have been proposed and examined, based on several places of death and disaster, and different perspectives in previous literature.

An empirical study by Biran et al. (2011)Biran, A., Poria, Y., & Oren, G. (2011). Sought experiences at (dark) heritage sites. Annals of tourism research, 38(3), 820-841. https://doi.org/10.1016/j.annals.2010.12.001
https://doi.org/10.1016/j.annals.2010.12...
indicates that the reasons for visiting the Auschwitz-Birkenau concentration camp can be categorised into four main types: "seeing is believing," "learning and understanding," "famous tourist attractions," and "experience of emotional heritage". For Bloom (2000)Blom, T. (2000). Morbid tourism – a postmodern market niche with an example from Althorp. Norsk Geografisk Tidsskrift, 54(1), 29-36. https://doi.org/10.1080/002919500423564
https://doi.org/10.1080/002919500423564...
, the motivations are related to the desire for inner purification. Other motivations identified related to schadenfreude (Seaton & Lennon, 2004Seaton, A. V., & Lennon, J. J. (2004). Thanatourism in the early 21st century: moral panics, ulterior motives and alterior desires. New horizons in tourism: Strange experiences and stranger practices, 63-82. https://doi.org/10.1079/9780851998633.0063
https://doi.org/10.1079/9780851998633.00...
); a childhood curiosity about mortality (Dann, 2005Dann, G. M. (2005). Children of the dark. Horror and human tragedy revisited: The management of sites of atrocities for tourism, 233-252.); a search for the otherness of death (Seaton, 2009Seaton, T. (2009). Purposeful otherness: Approaches to the management of thanatourism. The darker side of travel: The theory and practice of dark tourism, 75-108. https://doi.org/10.21832/9781845411169-006
https://doi.org/10.21832/9781845411169-0...
); concern with personal genealogy and family history (Buntman, 2008Buntman, B. (2008). Tourism and tragedy: The memorial at Belzec, Poland. International Journal of Heritage Studies, 14(5), 422-448. https://doi.org/10.1080/13527250802284867
https://doi.org/10.1080/1352725080228486...
); nostalgia (Tarlow, 2005Tarlow, P. (2005). Dark Tourism: The Appealing ‘Dark’ Side of Tourism and More. In: M. Novelli, ed. Niche Tourism: Contemporary Issues, Trends and Cases, pp. 47–57. https://doi.org/10.1016/B978-0-7506-6133-1.50012-3
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); a search for 'authentic' places in a commodified world (Johnston, 2010Johnston, T. (2010). Thanatourism and the commodification of space in post-war Croatia and Bosnia. In Tourist Experience (pp. 63-76). Routledge.); a fascination with evil (Lennon, 2010Lennon, J. (2010). Dark tourism and sites of crime. ); and a desire to find the pure/impure sacred (Osbaldiston & Petray, 2011Osbaldiston, N., & Petray, T. (2011). The role of horror and dread in the sacred experience. Tourist Studies, 11(2), 175-190. https://doi.org/10.1177/1468797611424955
https://doi.org/10.1177/1468797611424955...
). For Pereira and Limberger (2020)Pereira, T., & Limberger, P. F. (2020). Turismo cemiterial: um estudo sobre as experiências no cemitérop da Consolação a partir do TripAdvisor. Revista Reuna, 25(1), 1-19. https://doi.org/10.21714/2179-8834/2020v25n1p1-19
https://doi.org/10.21714/2179-8834/2020v...
, factors that influence the motivation to visit a cemetery are related to sociability and learning. Likewise, Kang et al. (2012)Kang, E. J., Scott, N., Lee, T. J., & Ballantyne, R. (2012). Benefits of visiting a ‘dark tourism’ site: The case of the Jeju April 3rd Peace Park, Korea. Tourism Management, 33(2), 257-265. https://doi.org/10.1016/j.tourman.2011.03.004
https://doi.org/10.1016/j.tourman.2011.0...
point out that the motivation for dark tourism is summarised in three constructs: learning and obligation, educational programs, and social reasons. According to the authors, the educational function has been considered the most relevant factor when visiting these spaces. Our first general hypothesis emerges based on this construction, relating motivation to tourist experiences.

2.3 Dark tourism experience

Dark sites, primarily cemeteries, cause unpleasant feelings for many people. Dark tourism suggests the ideas of death, mourning, and sadness, making it a fundamental feature of cemeteries and leading them to inspire fear (Mionel, 2020Mionel, V. (2020). (Not so) Dark tourism: The Merry Cemetery in Săpânţa (Romania) – An expression of folk culture. Tourism Management Perspectives, 34, 100656. https://doi.org/10.1016/j.tmp.2020.100656
https://doi.org/10.1016/j.tmp.2020.10065...
). More broadly, experience as a concept has been discussed in several academic studies (Brown, 2015Brown, L. (2015). Memorials to the victims of Nazism: The impact on tourists in Berlin. Journal of Tourism and Cultural Change, 13(3), 244-260. https://doi.org/10.1080/14766825.2014.946423
https://doi.org/10.1080/14766825.2014.94...
; Lee, 2016Lee, Y. J. (2016). The relationships amongst emotional experience, cognition, and behavioural intention in battlefield tourism. Asia Pacific Journal of Tourism Research, 21(6), 697-715. https://doi.org/10.1080/10941665.2015.1068195
https://doi.org/10.1080/10941665.2015.10...
; Zhang et al., 2016Zhang, H., Yang, Y., Zheng, C., & Zhang, J. (2016). Too dark to revisit? The role of past experiences and intrapersonal constraints. Tourism Management, 54, 452-464. https://doi.org/10.1016/j.tourman.2016.01.002
https://doi.org/10.1016/j.tourman.2016.0...
; Sharma & Rickly, 2018Sharma, N., & Rickly, J. M. (2018). Self-care for the researcher: dark tourism in Varanasi, India. Journal of Teaching in Travel & Tourism, 18(1), 41-57. https://doi.org/10.1080/15313220.2017.1403801
https://doi.org/10.1080/15313220.2017.14...
). Exploring tourists' perception of their destinations' experiences is a frequent topic due to the indispensable relationship with the destination attributes (Cetin & Bilgihan, 2016Cetin, G., & Bilgihan, A. (2016). Components of cultural tourists’ experiences in destinations. Current Issues in Tourism, 19(2), 137-154. https://doi.org/10.1080/13683500.2014.994595
https://doi.org/10.1080/13683500.2014.99...
).

The investigation of visitors' experiences in places for dark tourism has differed in its approaches, both in focus and context (Light, 2017Light, D. (2017). Progress in dark tourism and thanatourism research: An uneasy relationship with heritage tourism. Tourism Management, 61, 275-301. https://doi.org/10.1016/j.tourman.2017.01.011
https://doi.org/10.1016/j.tourman.2017.0...
). According to the author, these places' experiences are complex, with several layers, and that is far from superficial, a visit to these places can be profound and highly significant. However, there is no unique type of experience, as visitors can engage with (and respond to) dark locations or attractions in several ways (Yankholes & McKercher, 2015Yankholmes, A., & McKercher, B. (2015). Rethinking slavery heritage tourism. Journal of Heritage Tourism, 10(3), 233-247. https://doi.org/10.1080/1743873X.2014.988159
https://doi.org/10.1080/1743873X.2014.98...
), depending on their motivations and cultural background (Zhang et al., 2016Zhang, H., Yang, Y., Zheng, C., & Zhang, J. (2016). Too dark to revisit? The role of past experiences and intrapersonal constraints. Tourism Management, 54, 452-464. https://doi.org/10.1016/j.tourman.2016.01.002
https://doi.org/10.1016/j.tourman.2016.0...
); the extent of their connection to the site (Cohen, 2011Cohen, E. H. (2011). Educational dark tourism at an in populo site: The Holocaust Museum in Jerusalem. Annals of tourism research, 38(1), 193-209. https://doi.org/10.1016/j.annals.2010.08.003
https://doi.org/10.1016/j.annals.2010.08...
); and the social context of their visit (MacCarthy & Willson, 2015MacCarthy, M., & Willson, G. (2015). The business of D-Day: An exploratory study of consumer behaviour. International Journal of Heritage Studies, 21(7), 698-715. https://doi.org/10.1080/13527258.2014.1001423
https://doi.org/10.1080/13527258.2014.10...
).

These interpretations focus on the emotional or affective dimension of the human experience and can be interpreted subjectively or emotionally (Uzzell, 1989Uzzell, D. L. (1989). Heritage interpretation.). As a result, dark tourism can offer tourists a meaningful experience. Thus, our general hypothesis is that the experience in dark tourism is related to different types of benefits obtained.

2.4 Benefits

The benefits are the rewards associated with certain behaviours, while motivation encourages and directs these behaviours (Mykletun & Mazza, 2016Mykletun, R. J., & Mazza, L. (2016). Psychosocial benefits from participating in an adventure expedition race. Sport, Business and Management: An International Journal. https://doi.org/10.1108/SBM-09-2016-0047
https://doi.org/10.1108/SBM-09-2016-0047...
). A benefit can be conceived as a change seen as an advantageous improvement on a condition, or gains for an individual or a group (Driver et al., 1991Driver, B. L., Tinsley, H. E., & Manfredo, M. J. (1991). The paragraphs about leisure and recreation experience preference scales: Results from two inventories designed to assess the breadth of the perceived psychological benefits of leisure. Benefits of leisure, 263-286). Motivation and benefits are not mutually exclusive, and they operate in a continuous cycle in which the obtained benefits motivate people to continue vacationing (Pomfret, 2006Pomfret, G. (2006). Mountaineering adventure tourists: a conceptual framework for research. Tourism management, 27(1), 113-123. https://doi.org/10.1016/j.tourman.2004.08.003
https://doi.org/10.1016/j.tourman.2004.0...
). According to Mykletun and Mazza (2016)Mykletun, R. J., & Mazza, L. (2016). Psychosocial benefits from participating in an adventure expedition race. Sport, Business and Management: An International Journal. https://doi.org/10.1108/SBM-09-2016-0047
https://doi.org/10.1108/SBM-09-2016-0047...
, both motivation and benefits are related to needs, but it is argued that the two are not the same. For the authors, motivation acts as a driving force that guides the behaviour, and benefits result from such behaviour. They function as rewards and are related to the experiences and satisfaction of individuals. As a result variable, the benefits are likely to influence customers' future decisions (Frochot & Morrison, 2000Frochot, I., & Morrison, A. M. (2000). Benefit segmentation: A review of its applications to travel and tourism research. Journal of Travel & Tourism Marketing, 9(4), 21-45. https://doi.org/10.1300/J073v09n04_02
https://doi.org/10.1300/J073v09n04_02...
).

Many benefits are associated with holidaymaking, including improvements in well-being, functioning, cohesion, unity, bonding, communication, solidarity, and relationships (Obrador, 2012Obrador, P. (2012). The place of the family in tourism research: Domesticity and thick sociality by the pool. Annals of Tourism Research, 39(1), 401-420. https://doi.org/10.1016/j.annals.2011.07.006
https://doi.org/10.1016/j.annals.2011.07...
). For Mykletun and Mazza (2016)Mykletun, R. J., & Mazza, L. (2016). Psychosocial benefits from participating in an adventure expedition race. Sport, Business and Management: An International Journal. https://doi.org/10.1108/SBM-09-2016-0047
https://doi.org/10.1108/SBM-09-2016-0047...
, the benefits obtained from an activity usually make up the essence of the stories people tell friends and family after attending an event; thus, they are a central component of word-of-mouth. The probability of an activity being repeated should be influenced by the benefits obtained in similar activities in the past, as it is assumed that the benefits directly influence visitors' future behavioural intentions (Cole & Illum, 2006Cole, S. T., & Illum, S. F. (2006). Examining the mediating role of festival visitors’ satisfaction in the relationship between service quality and behavioral intentions. Journal of Vacation Marketing, 12(2), 160-173. https://doi.org/10.1177/1356766706062156
https://doi.org/10.1177/1356766706062156...
). The concept of benefit can be shortened to psychosocial benefits (Meretse et al., 2015Meretse, A. R., Mykletun, R. J., & Einarsen, K. (2016). Participants' benefits from visiting a food festival–the case of the Stavanger food festival (Gladmatfestivalen). Scandinavian Journal of Hospitality and Tourism, 16(2), 208-224. https://doi.org/10.1080/15022250.2015.1108865
https://doi.org/10.1080/15022250.2015.11...
), defined here as the final values that people believe they have gained participating in a specific (leisure) activity. For Kang et al. (2012)Kang, E. J., Scott, N., Lee, T. J., & Ballantyne, R. (2012). Benefits of visiting a ‘dark tourism’ site: The case of the Jeju April 3rd Peace Park, Korea. Tourism Management, 33(2), 257-265. https://doi.org/10.1016/j.tourman.2011.03.004
https://doi.org/10.1016/j.tourman.2011.0...
, a benefit-based approach is a useful tool to facilitate understanding the psychological experiences of visitors in tourism and leisure environments, particularly in dark tourism environments that do not offer hedonic experiences.

According to Kang (2010)Kang, E. J. (2010). Experience and benefits derived from a dark tourism site visit: the effect of demographics and enduring involvement. Ph.D. Dissertation. School of Tourism. Brisbane, Australia: The University of Queensland., the scientific research on benefits began in leisure and recreation research in the early 1980s, driven by concerns about the effective management of amenities resources of recreation sites (Driver et al., 1987Driver, B. L., Brown, P. J., Stankey, G. H., & Gregoire, T. G. (1987). The ROS planning system: Evolution, basic concepts, and research needed. Leisure Sciences, 9(3), 201-212. . https://doi.org/10.1080/01490408709512160
https://doi.org/10.1080/0149040870951216...
; Manning, 1999Manning, R. E. (1999). Studies in outdoor recreation: Search and research for satisfaction. Oregon State University Press.). These studies identified various benefits in a recreational context, particularly in North America (Driver et al., 1987Driver, B. L., Brown, P. J., Stankey, G. H., & Gregoire, T. G. (1987). The ROS planning system: Evolution, basic concepts, and research needed. Leisure Sciences, 9(3), 201-212. . https://doi.org/10.1080/01490408709512160
https://doi.org/10.1080/0149040870951216...
), based on a behavioural approach directed to objectives and aims at some need or satisfaction (Manning, 1999Manning, R. E. (1999). Studies in outdoor recreation: Search and research for satisfaction. Oregon State University Press.). Kang (2010)Kang, E. J. (2010). Experience and benefits derived from a dark tourism site visit: the effect of demographics and enduring involvement. Ph.D. Dissertation. School of Tourism. Brisbane, Australia: The University of Queensland. argues that these studies were based on the expectation theory developed in social psychology, which suggested that people engage in activities in specific contexts to obtain known, expected, and valued psychological results (Manning, 1999Manning, R. E. (1999). Studies in outdoor recreation: Search and research for satisfaction. Oregon State University Press.).

There are several benefits that a tourist can obtain when visiting a place classified as dark. For Hartmann (2014)Hartmann, R. (2014). Dark tourism, thanatourism, and dissonance in heritage tourism management: New directions in contemporary tourism research . Journal of Heritage Tourism, 9(2), 166-182. https://doi.org/10.1080/1743873X.2013.807266
https://doi.org/10.1080/1743873X.2013.80...
, Holocaust tourism honours the victims of Nazi Germany. According to the researcher, participating in this tourism is not related to satisfying only the curiosity to visit a famous place, but to learn in a more focused way about the losses of the Jewish community. This tourism is more related to a form of educational tourism. The author adds that tourism related to war and conflicts attracts several tourists to enjoy the landscapes and monuments. For Fajardo (2020)Fajardo, V. C. (2020). Turismo dark: la muerte como nuevo negocio turístico en España. Revista internacional de turismo, empresa y territorio, 4(2), 1-35. https://doi.org/10.21071/riturem.v4i2.12865
https://doi.org/10.21071/riturem.v4i2.12...
, tourists get personalised, genuine, and sensory experiences in dark places.

Regarding tourism in cemeteries, Millán (2019)Millán, M. G., Perez Naranjo, L. M., Hernandez Rojas, R. D., & Millan Vazquez de la Torre, M. G. (2019). Cemetery tourism in southern Spain: An analysis of demand. Tourism and hospitality management, 25(1), 37-52. https://doi.org/10.20867/thm.25.1.1
https://doi.org/10.20867/thm.25.1.1...
mentions that tourists, in general, are satisfied to contemplate funerary monuments, architectural beauty, and landscaping. In addition to these, Pereira and Limberger (2020)Pereira, T., & Limberger, P. F. (2020). Turismo cemiterial: um estudo sobre as experiências no cemitérop da Consolação a partir do TripAdvisor. Revista Reuna, 25(1), 1-19. https://doi.org/10.21714/2179-8834/2020v25n1p1-19
https://doi.org/10.21714/2179-8834/2020v...
found that the tourist experience includes escapist, educational and political dimensions. Assuncão (2019)Assunção, A. P. (2019). Cemetery tourism in Loures: the value of the transfiguration of a cemetery. Finisterra: Revista portuguesa de geografia, 54(111), 37-59. states that tourism in cemeteries offers benefits for tourists and the community as it places value on ​​local history and characters, irrespective of any political values assigned to their identities. It creates effective citizenship and the possibility of education and humanism.

Some studies have explored these benefits. Pereira (2020)Pereira, T. (2020). Motivações para a prática do dark tourism. ACENO-Revista de Antropologia do Centro-Oeste, 7(14), 215-230. https://doi.org/10.48074/aceno.v7i14.9138
https://doi.org/10.48074/aceno.v7i14.913...
states that the contemporary context of tourism can influence their interpretations and has suggested more research focusing on perceived benefits. Therefore, to better understand, this study explores the perceived benefits of visiting cemeteries. The correlation between three dimensions will be used for this research: motivation, experience, and benefits. The benefits-based approach was used to understand the experiences of dark tourists at Parque Paz de Jeju on April 3 by Kang et al. (2012)Kang, E. J., Scott, N., Lee, T. J., & Ballantyne, R. (2012). Benefits of visiting a ‘dark tourism’ site: The case of the Jeju April 3rd Peace Park, Korea. Tourism Management, 33(2), 257-265. https://doi.org/10.1016/j.tourman.2011.03.004
https://doi.org/10.1016/j.tourman.2011.0...
. For the development of the study, the authors used the literature on recreational leisure (Driver et al., 1987Driver, B. L., Brown, P. J., Stankey, G. H., & Gregoire, T. G. (1987). The ROS planning system: Evolution, basic concepts, and research needed. Leisure Sciences, 9(3), 201-212. . https://doi.org/10.1080/01490408709512160
https://doi.org/10.1080/0149040870951216...
; Manning, 1999Manning, R. E. (1999). Studies in outdoor recreation: Search and research for satisfaction. Oregon State University Press.). Given the above, our last general hypothesis arises, relating motivation and tourist experiences to the benefits obtained. From theory, we create a general model (Fig. 1).

Figure 1
Conceptual research model

3 Research methods

The theoretical foundation reviewed the relevant theories to build a conceptual framework and, finally, the theoretical basis for this investigation of visitors' motivations, experiences, and benefits in a dark tourism location. In turn, this part describes the research methodology of the study. We tested the model and the eight hypotheses using a questionnaire applied to tourists and visitors to the Recoleta cemetery.

3.1 Study location

The Recoleta Cemetery in Buenos Aires is a symbolic reduction of this metropolis. In this gallery, the community preserved its outstanding personalities (such as Eva Peron, Silvina Ocampo, Adolfo Bioy Casares, Carlos Saavedra Lamas, and Luis Federico Leloir). It showcases the artistic styles favoured in each era (Magaz & Arevalo, 1993Magaz, M., Arévalo, B. (1991). Arquitectura funeraria de Buenos Aires: La Recoleta. República Argentina. Consejeria de Obras Publicas y Transportes ­ Dirección General de Arquitectura y Vivendas, 471­479.). Poetic invocations, farewell speeches, funeral announcements, and posthumous tributes were put at the service of the recurrent posthumous celebrations held in Buenos Aires at the beginning of the 20th century. Along with these written expressions, majestic material expressions and beautiful iconographic reproductions were combined to attest to death's social and political importance. In speeches, mausoleums, paintings, photographs, funerals, or visits to the cemetery, it is possible to detect how death encroaches on the public space; and how its ceremonies denote, on the one hand, social hierarchies, and on the other, its close connection with art (Gayol, 2009Gayol, S. La construcción del reuerdo de las elites Argentinas em el Cemeterio de La Recoleta: el miedo al olvido y a la invisibilidade,1880-1920. Los Miedos En La Historia , México, v. 1, n. 1, 207-236, 2009. https://doi.org/10.2307/j.ctv512s9t.11
https://doi.org/10.2307/j.ctv512s9t.11...
). The cemetery is becoming a garden cemetery, continuing its stylistic evolution according to the current mentality (Magaz & Arevalo, 1993Magaz, M., Arévalo, B. (1991). Arquitectura funeraria de Buenos Aires: La Recoleta. República Argentina. Consejeria de Obras Publicas y Transportes ­ Dirección General de Arquitectura y Vivendas, 471­479.). Despite being an almost mandatory stop when visiting the city of Buenos Aires, there is no specific number of how many tourists visit this place. However, in a survey carried out in 2021 on the TripAdvisor platform, there were 26,650 reviews. The average rate given the assessment was 4.5, attesting to the fascination and appeal of this place.

3.2 Methodology

In this study, the research hypotheses were empirically tested based on data collected from a survey of visitors from the Recoleta cemetery in Buenos Aires, Argentina. They were non-probabilistic selected for the researchers' convenience tourists from different countries on an online platform. To validate the questionnaire for cemeteries, exploratory factor analysis (EFA) and Cronbach's Alpha test were applied to assess the reliability and internal consistency of the factors. In the end, we analysed the formative model with mediation, using partial least squares structural equation modelling (PLS-SEM). Two software packages were employed in the analysis: IBM-SPSS 24, descriptive statistics and frequency analysis, and Smart PLS 3.0 for the structural equation modelling.

Initially, we conducted a pre-test survey in October 2019 involving 35 respondents who had visited the Recoleta cemetery. The data obtained in this first stage provided several benefits. First, they helped to better indicate the relevance of the questions in the questionnaire. Using feedback from the pilot survey, we were able to identify variables in the questionnaire that had ambiguities or prompted difficulty in interpretation. Second, it was possible to do some initial tests, to test the scale and make changes regarding the questioning of demographic data, and thus produce final adjustments to the construct. Therefore, the pre-test allowed the researcher to improve the questionnaire's design, measurement, and administration, thus reducing bias and possible errors and allowing them to continue applying the research.

3.3 Data collection

The data collection method consisted of a questionnaire structured on the Google Forms platform and applied online on the social network Facebook, through sponsored media aimed at people from the Recoleta cemetery region, using the platform's geolocation tool. We chose the social media platform Facebook because it is the most used social network in Latin America (Wearesocial, 2019). A filter question was asked to confirm whether profile owners had recently visited the Recoleta Cemetery to be included in the study. We included only those in the analysis.

Constructs were measured using scales tested and validated in previous studies. The motivations dimension (12 items) proposed by Yan et al. (2016)Yan, B. J., Zhang, J., Zhang, H. L., Lu, S. J., & Guo, Y. R. (2016). Investigating the motivation–experience relationship in a dark tourism space: A case study of the Beichuan earthquake relics, China . Tourism Management, 53, 108-121. https://doi.org/10.1016/j.tourman.2015.09.014
https://doi.org/10.1016/j.tourman.2015.0...
includes learning and obligation, educational programs, social reasons, and curiosity. Variables relating to experience (10 items) were proposed by Otto and Ritchie (1996)Otto, J. E., & Ritchie, J. B. (1996). The service experience in tourism. Tourism management, 17(3), 165-174. https://doi.org/10.1016/0261-5177(96)00003-9
https://doi.org/10.1016/0261-5177(96)000...
, including hedonic experiences, peace of mind, involvement, and escapism. The scale of benefits (12 items) was proposed by Kang (2010)Kang, E. J. (2010). Experience and benefits derived from a dark tourism site visit: the effect of demographics and enduring involvement. Ph.D. Dissertation. School of Tourism. Brisbane, Australia: The University of Queensland. and contains learning, comfort in fulfilling the obligation, family bond, and meaning. All variables were measured on a five-point Likert scale (ranging from 1 = strongly disagree, to 5 = strongly agree) and are presented in annex 1.

We collected data between November 2019 and February 2020. We obtained a total of 487 responses, and 450 questionnaires were considered valid after analysing Mahalanobis to remove outliers. To establish the minimum sample, we use G*Power. Regarding the parameter values, the following were used: the size of the effect size f² (0.15), α err prob (0.05), power (1- β err prob) (0.95), and the number of predictors (5). The recommended sample size was 74. Therefore, our sample is adequate.

3.4 Sample description

First, compliance with the assumptions to ensure the validity of the proposed model was verified. Among the main assumptions, it is worth noting that the Kolmogorov-Smirov test suggests the non-normality of the variables. With this in mind, we chose to use non-parametric test software (Smart-PLS). There were no null associations between the observable variables and their respective latent factors in the estimation, nor were there values greater than 1.0 and less than -1.0 in the estimated standardised coefficients, which would indicate multicollinearity (Marôco, 2010Marôco, J. (2010). Análise de equações estruturais: Fundamentos teóricos, software & aplicações. ReportNumber, Lda.).

Regarding gender, women were predominant, making up 73.8% of respondents; 24.4% were males, and 1.8% chose not to say their gender. Regarding civil status, 62.4% said they were single, 23.1% were married, 10.2% were divorced, and 4.2% were widowed. Most of the sample were aged between 19-29 years (37.3%), 16.4% between 30-39 years, 12.2% were between 50-59, and 12.2% between 60-69 years. Regarding the respondents' educational level, 44.4% have a college degree, 28,67% have an MBA or Master’s degree, and 16.9% have a high school degree. There were 12 nationalities identified among the respondents, the most representative being Argentines with 89.1%, followed by Brazilians with 6.4% and Venezuelans with 1.6%. Only 1.11% of the respondents were not residents of any Latin American country. The data instrument was made available in Spanish and Portuguese as most visitors speak these two languages. The table with detailed information is in annex 2.

Table 1
Demographic profile

4 DATA ANALYSUS AND RESULTS

4.1 Reliability of the measurement scale

The exploratory factor analysis (EFA) was conducted to reduce the number of dimensions and identify construct structures, as this analysis can efficiently decrease the error variance of the indicator correlations before obtaining a measurement model for further analysis (Bollen, 1998Bollen, N. P. (1998). Valuing options in regime-switching models . Journal of Derivatives, 6, 38-50. https://doi.org/10.3905/jod.1998.408011
https://doi.org/10.3905/jod.1998.408011...
). As stated by Qi, Yang, and Zhang (2013)Qi, Q., Yang, Y., & Zhang, J. (2013). Attitudes and experiences of tourists on calligraphic landscapes: A case study of Guilin, China. Landscape and urban planning, 113, 128-138. https://doi.org/10.1016/j.landurbplan.2013.01.007
https://doi.org/10.1016/j.landurbplan.20...
, EFA can be applied to measure factorial structures in cases where analytical and empirical data provided by the literature are limited. Principal Component Analysis was used to extract the factors. As shown in Table 2, all factors presented an Alpha Cronbach value higher than 0.6. Five factors were identified: Engaging Experiences, Contagious Experiences, Physical Experiences, Learning Motivations, Social Motivations, and Benefits.

Table 2
Exploratory factor analysis

The first factor has four indicators. This set of constructs is related to interaction experiences, so was named Reflective Benefits. In the second factor, five constructs were framed that refer to physical sensations during the experiences. They are related to relaxation, being comfortable, and doing something they like; therefore, factor 2 was named Experiences. The third factor had four indicators, grouped together due to their interest in history, conflict, and human rights. Therefore, factor 3 was named Learning Motivations. The fourth factor also represented another type of motivation, one which concerns the relationship between visitors and other people, such as friends and relatives. Thus, we named factor 4 as Social Motivations. The last factor is concerned with reflections after the visit, and includes five indicators that refer to feelings of family importance, gratitude, and comfort. This factor was named as Empathic Benefits. All factors were named by the researchers according to the elements proposed by Yan et al. (2016)Yan, B. J., Zhang, J., Zhang, H. L., Lu, S. J., & Guo, Y. R. (2016). Investigating the motivation–experience relationship in a dark tourism space: A case study of the Beichuan earthquake relics, China . Tourism Management, 53, 108-121. https://doi.org/10.1016/j.tourman.2015.09.014
https://doi.org/10.1016/j.tourman.2015.0...
, Otto and Ritchie (1996)Otto, J. E., & Ritchie, J. B. (1996). The service experience in tourism. Tourism management, 17(3), 165-174. https://doi.org/10.1016/0261-5177(96)00003-9
https://doi.org/10.1016/0261-5177(96)000...
, and Kang (2010)Kang, E. J. (2010). Experience and benefits derived from a dark tourism site visit: the effect of demographics and enduring involvement. Ph.D. Dissertation. School of Tourism. Brisbane, Australia: The University of Queensland., who also performed exploratory research to verify the dimensionality of the proposed scale.

After the exploratory factor analysis, we reformulated our hypotheses according to the unfolding of the dimensions. Therefore, following what was previously proposed in the theoretical foundation, our hypotheses are:

  • H1a: Learning motivations positively influence the reflective benefits obtained in dark tourism.

  • H1b: Learning motivations positively influence the experiences gained in dark tourism.

  • H1c: Learning motivations positively influence the empathic benefits obtained in dark tourism.

  • H2a: Social motivations positively influence the reflective benefits obtained in dark tourism.

  • H2b: Social motivations positively influence the experiences gained in dark tourism.

  • H2c: Social motivations positively influence the empathic benefits obtained in dark tourism.

  • H3a: Experiences positively influence the reflective benefits obtained in dark tourism.

  • H3b: Experiences positively influence the empathic benefits obtained in dark tourism.

4.2 Analysis of the relationships of the theoretical model

The structural equation modelling (SEM) was performed through the Smart PLS 3 software to analyse the measurement and structural models. The factors identified in EFA (Table 2) were used as dimensions to identify the causes and effects and test the hypotheses. The 24 observable variables included in the proposed model were validated in five dimensions in the EFA (Table 2). The dimension reflective benefits (5 items), experiences (7 items), empathic benefits (4 items), learning motivations (5 items), and social motivations (3 items). According to the model (Figure 2), the subsequent analysis stage aims to measure the causes and effects among five different dimensions generated by EFA (Table 2).

Figure 2
The proposed model for the cemetery

The present study's constructs were tested according to the guidelines pre-established by Hair et al. (2014)Hair Jr., J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM). European business review. https://doi.org/10.1016/j.jfbs.2014.01.002
https://doi.org/10.1016/j.jfbs.2014.01.0...
. The reliability (Cronbach's Alpha), the internal consistency, the convergent validity, and the measurement scale's discriminant validity were examined. The internal consistency in each construct was acceptable; all items in the model exceeded the minimum of 0.40 (Hair et al., 2014Hair Jr., J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM). European business review. https://doi.org/10.1016/j.jfbs.2014.01.002
https://doi.org/10.1016/j.jfbs.2014.01.0...
). In terms of convergent validity, composite reliability (CR) estimates were above the minimum of 0.70 (Fornell and Larcker, 1981Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. https://doi.org/10.2307/3150980
https://doi.org/10.2307/3150980...
). All average variance extracted (AVE) exceeded the recommended 0.50 threshold (Fornell & Larcker, 1981Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. https://doi.org/10.2307/3150980
https://doi.org/10.2307/3150980...
). Cronbach's Alpha (shown in Table 1) was also tested, and in accordance with Hair et al. (2014)Hair Jr., J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM). European business review. https://doi.org/10.1016/j.jfbs.2014.01.002
https://doi.org/10.1016/j.jfbs.2014.01.0...
, reliability was observed since all Cronbach's Alpha estimates exceeded 0.60. The bootstrapping method with individual signal alteration was used to obtain inferential statistics with 500 cases and 5000 subsamples (Hair, Ringle, & Sarstedt, 2011Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing theory and Practice, 19(2), 139-152. https://doi.org/10.2753/MTP1069-6679190202
https://doi.org/10.2753/MTP1069-66791902...
; Usakli & Kucukergin, 2018Usakli, A., & Kucukergin, K. G. (2018). Using partial least squares structural equation modeling in hospitality and tourism. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-11-2017-0753
https://doi.org/10.1108/IJCHM-11-2017-07...
). Subsequently, the Harmam single factor test was performed to assess common method bias (CMB) (Podsakoff et al., 2003Podoshen, J. S. (2013). Dark tourism motivations: Simulation, emotional contagion and topographic comparison. Tourism management, 35, 263-271. https://doi.org/10.1016/j.tourman.2012.08.002
https://doi.org/10.1016/j.tourman.2012.0...
). The coefficient of determination (R²), predictive relevance (Q²), effect sizes (f²), and mediation effects was estimated. The results indicated that the constructs examined in this study were acceptable in reliability, convergent validity, and discriminant validity.

Table 3
Assumptions

The AVE result confirms that the 24 observable variables identified in the literature to measure motivations, experiences, and benefits accurately measure the three constructs when relating to the practice of dark tourism. Discriminant validity (Table 4) suggests that the factors are divergent and represent distinct constructs in concept and way of measuring. Thus, the motivations, experiences, and benefits measures proved adequate to continue with the structural model's empirical validation.

Table 4
Discriminant validity

Subsequently, model relationships were tested. The significance of the proposed relationships was determined by examining the t-values of the path coefficients, estimated by the bootstrapping technique (5000 samples). The structural model's overall explanatory power was evaluated by the value of R², predictive power through the values Q² and f², and path coefficient (β value).

The model supported all relationships. The results indicated that the proposed model has an explanatory power of 28.9% for empathic benefits, 26.9% explanatory power for reflective benefits, and 23.7% explanatory power for experiments (Figure 2). These values represent an average explanatory power (Chin, 1998Chin, W. W. (1998). Issues and opinion on structural equation modeling. MIS Quarterly, 22(1), vii–xvi.). One of the reasons for this result may be the existence of mediating and moderating variables to add to the proposed model. However, these results advance the scientific knowledge presented by Yan et al. (2016)Yan, B. J., Zhang, J., Zhang, H. L., Lu, S. J., & Guo, Y. R. (2016). Investigating the motivation–experience relationship in a dark tourism space: A case study of the Beichuan earthquake relics, China . Tourism Management, 53, 108-121. https://doi.org/10.1016/j.tourman.2015.09.014
https://doi.org/10.1016/j.tourman.2015.0...
and Otto and Ritchie (1996)Otto, J. E., & Ritchie, J. B. (1996). The service experience in tourism. Tourism management, 17(3), 165-174. https://doi.org/10.1016/0261-5177(96)00003-9
https://doi.org/10.1016/0261-5177(96)000...
, reinforcing the relationship between learning and social motivation with experiences, as well as advancing the study by Kang (2010)Kang, E. J. (2010). Experience and benefits derived from a dark tourism site visit: the effect of demographics and enduring involvement. Ph.D. Dissertation. School of Tourism. Brisbane, Australia: The University of Queensland. relating these dimensions to benefits.

The Stone-Geisser Q² values obtained through the blindfolding technique (see Table 3) for empathic benefits, reflective benefits, and experiences were higher than zero, supporting the model's predictive validity (Hair et al., 2014Hair Jr., J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM). European business review. https://doi.org/10.1016/j.jfbs.2014.01.002
https://doi.org/10.1016/j.jfbs.2014.01.0...
). Chin (1998)Chin, W. W. (1998). Issues and opinion on structural equation modeling. MIS Quarterly, 22(1), vii–xvi. suggests that a good model demonstrates relevance when Q² is higher than zero. Hence, as all Q² coefficients are considerably higher than zero (SSE /SSO), it is concluded that the model's predictive relevance exists about the endogenous latent variables. The Q² coefficients estimated by the blindfolding procedure represent how well the path model can predict the initially observed values. Similar to the approach of the f² effect to assess R² coefficients, the relative impact of the predictive relevance (Q²) can be obtained employing a procedure analogous to the calculation of f² (Hair et al., 2014Hair Jr., J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM). European business review. https://doi.org/10.1016/j.jfbs.2014.01.002
https://doi.org/10.1016/j.jfbs.2014.01.0...
).

Table 5
Blindfolding Test

Then, the analyses were done in the Bootstrapping configuration for 5,000 samples, with no signal change. This statistical resource was used to identify the factor loadings values of the relationships between latent variables (β) and verify their effect and significance. Table 6 presents the values related to the structural model analysis, with the results of the hypotheses tests.

Table 6
Relationship test

The results indicated that the Cohen f² values (see Table 7) presented loads lower than 0.02, which indicates unsatisfactory effects for endogenous latent constructs (Henseler, Ringle, & Sinkovics, 2009Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. In New challenges to international marketing. Emerald Group Publishing Limited. https://doi.org/10.1108/S1474-7979(2009)0000020014
https://doi.org/10.1108/S1474-7979...
). Learning motivations impacted empathic benefits (f² = 0.232), experiences (f² = 0.162) and reflective benefits (f² =0.051). Social motivations impacted empathic benefits (f² = 0.029), reflexive benefits (f² =0.023) and experiences (f² =0.103). Finally, the experiences impacted the empathic benefits (f² =0.009) and reflective benefits (f² =0.115).

Table 7
Cohen Effect

The results suggest that the relationship between learning motivation and empathic benefits has more effect than social motivations. The findings show that the reasons for visiting the Recoleta Cemetery are more about learning the history of the city, country, and families than they are about seeking out a ‘dark’ experience. The same is true of reflective benefits and experiences. These findings accord with Biran et al.'s (2011)Biran, A., Poria, Y., & Oren, G. (2011). Sought experiences at (dark) heritage sites. Annals of tourism research, 38(3), 820-841. https://doi.org/10.1016/j.annals.2010.12.001
https://doi.org/10.1016/j.annals.2010.12...
findings, indicating that tourists are motivated by an interest in learning about the place they are visiting. Regarding social motivations, the findings are in line with those of Kang et al. (2012)Kang, E. J., Scott, N., Lee, T. J., & Ballantyne, R. (2012). Benefits of visiting a ‘dark tourism’ site: The case of the Jeju April 3rd Peace Park, Korea. Tourism Management, 33(2), 257-265. https://doi.org/10.1016/j.tourman.2011.03.004
https://doi.org/10.1016/j.tourman.2011.0...
, since it does not have a substantial effect on the empathic and reflective benefits – indicating that the atmosphere of the place, despite making an impression on tourists, was not superior to the interest in learning something. Another factor reflecting this relationship is the effect of more significant experiences in reflexive benefits than in empathic ones.

5 DISCUSSION

Although research in dark tourism has evolved, Podoshen (2013)Podoshen, J. S. (2013). Dark tourism motivations: Simulation, emotional contagion and topographic comparison. Tourism management, 35, 263-271. https://doi.org/10.1016/j.tourman.2012.08.002
https://doi.org/10.1016/j.tourman.2012.0...
claims that it is still in an embryonic stage and will require further exploration before it is possible to produce a generalisable theory. This investigation seeks to advance on three fronts: motivations, experiences, and perceived benefits. In recent years, motivation has emerged as a critical academic field in black tourism studies. With the exploratory factor analysis result, the motivation dimension was subdivided into two categories, called learning and social. Regarding the first, our study identified that tourists are motivated to visit a cemetery in search of acquiring knowledge, out of interest in the contemporary history of the country, and even to understand issues that are related to ideological conflicts or human rights; the cemetery hosts several personalities who lived in, and were party to, defining moments and eras of Argentinean history.

Yan et al. (2016)Yan, B. J., Zhang, J., Zhang, H. L., Lu, S. J., & Guo, Y. R. (2016). Investigating the motivation–experience relationship in a dark tourism space: A case study of the Beichuan earthquake relics, China . Tourism Management, 53, 108-121. https://doi.org/10.1016/j.tourman.2015.09.014
https://doi.org/10.1016/j.tourman.2015.0...
studied the earthquake in Beichuan, China, and identified that the motivation to visit this location was related to learning. The authors found that the motivations for a visit are related to learning about the Sichuan earthquake and its effects in Beichuan, teaching children about the earthquake, and receiving a patriotic education. These findings follow the motivational factors found in this investigation. The relationship between dark tourism and learning is also identified in the research by Connell (2017)Connell, J. (2017). Shining light on the darkness. Placing tourists within North Korean tourism. Comment on: Desiring the dark: ‘A taste for the unusual’ in North Korean tourism?. Current Issues in Tourism, 20(4), 356-362. https://doi.org/10.1080/13683500.2015.1032896
https://doi.org/10.1080/13683500.2015.10...
. The author investigated tourism in North Korea and found the motivation related to political-moral tourism, as a form and place of learning. The second motivational factor is linked to sociability, concerning those who visited the site in the company of friends or relatives, or because friends or relatives had recommended it for a day of leisure.

Structural equation modelling found that hypotheses H1a, H1b, H1c, H2a, H2b, H2c were supported. Both motivations are related and were supported during the visit to the cemetery. To begin with, the data gathered on motivation for learning suggested that it was the main reason for visiting the cemetery, as it was shown to have a more significant effect on experiences, reflective and empathetic benefits. Furthermore, it is clear that social motivations positively affected experiences, reflective and empathetic benefits. As noted in this investigation and mentioned above, there is a duality between death/life, and mourning/celebration. We realise that, in fact, the dead who dwell therein memory are alive in history. Recent protests across the world concerning the statues of former slaveowners make clear that these personalities still have a dynamic history, despite having died long ago. This finding partially agrees with Kang et al. (2012)Kang, E. J., Scott, N., Lee, T. J., & Ballantyne, R. (2012). Benefits of visiting a ‘dark tourism’ site: The case of the Jeju April 3rd Peace Park, Korea. Tourism Management, 33(2), 257-265. https://doi.org/10.1016/j.tourman.2011.03.004
https://doi.org/10.1016/j.tourman.2011.0...
, who identified the motivation to learn as the main factor for a visit to the Jeju April 3rd Peace Park, in South Korea. Both this study and Kang et al. (2012)Kang, E. J., Scott, N., Lee, T. J., & Ballantyne, R. (2012). Benefits of visiting a ‘dark tourism’ site: The case of the Jeju April 3rd Peace Park, Korea. Tourism Management, 33(2), 257-265. https://doi.org/10.1016/j.tourman.2011.03.004
https://doi.org/10.1016/j.tourman.2011.0...
focus on ideological conflicts and history. They were identified as the second main reason for the visit regarding social motivations. The same finding was identified by Kang et al. (2012)Kang, E. J., Scott, N., Lee, T. J., & Ballantyne, R. (2012). Benefits of visiting a ‘dark tourism’ site: The case of the Jeju April 3rd Peace Park, Korea. Tourism Management, 33(2), 257-265. https://doi.org/10.1016/j.tourman.2011.03.004
https://doi.org/10.1016/j.tourman.2011.0...
.

Concerning H3a and H3b, both were supported in the confirmatory analysis. The model represented 23.7% of the explanatory power and had good effects on empathic and reflexive benefits. The experience dimension also indirectly affected social and learning motivations, and reflective and empathic benefits. Data analysis revealed that the benefits could be derived from their experiences in visiting the cemetery.

Concerning H3a and H3b, both were supported in the confirmatory analysis. The model represented 23.7% of the explanatory power and had satisfactory effects on empathic and reflexive benefits. The experience dimension also indirectly affected social and learning motivations, and on reflective and empathic benefits. Data analysis revealed that these benefits could be derived from their experiences in visiting the cemetery. When visiting a resting place, one can learn and reflect.

These findings were partially different from Kang et al. (2012)Kang, E. J., Scott, N., Lee, T. J., & Ballantyne, R. (2012). Benefits of visiting a ‘dark tourism’ site: The case of the Jeju April 3rd Peace Park, Korea. Tourism Management, 33(2), 257-265. https://doi.org/10.1016/j.tourman.2011.03.004
https://doi.org/10.1016/j.tourman.2011.0...
, where visitors were reluctant to use enjoyment or pleasure to describe the reason for the visit and the benefits derived from their experiences. However, the authors’ study suggests that visitors agree that they had a pleasant day. The relationship between the experience and benefits of ‘sharing time with family or friends or a good day off’ was supported. As an analysis, it is suggested that a cemetery is a place of learning that allows for more profound reflections on its own existence. According to Pereira and Limberger (2020)Pereira, T., & Limberger, P. F. (2020). Turismo cemiterial: um estudo sobre as experiências no cemitérop da Consolação a partir do TripAdvisor. Revista Reuna, 25(1), 1-19. https://doi.org/10.21714/2179-8834/2020v25n1p1-19
https://doi.org/10.21714/2179-8834/2020v...
, the cemetery allows the visitor moments of self-reflection. The reflective benefit is, to some extent, similar to the feeling of pleasure derived from escaping from everyday life through leisure or recreation (Driver et al., 1991Driver, B. L., Tinsley, H. E., & Manfredo, M. J. (1991). The paragraphs about leisure and recreation experience preference scales: Results from two inventories designed to assess the breadth of the perceived psychological benefits of leisure. Benefits of leisure, 263-286).

The results found in this investigation partially reflect those of Kang et al. (2012)Kang, E. J., Scott, N., Lee, T. J., & Ballantyne, R. (2012). Benefits of visiting a ‘dark tourism’ site: The case of the Jeju April 3rd Peace Park, Korea. Tourism Management, 33(2), 257-265. https://doi.org/10.1016/j.tourman.2011.03.004
https://doi.org/10.1016/j.tourman.2011.0...
, in confirming one of the most distinctive characteristics of dark tourism experiences: a therapeutic effect or a sense of psychological healing experienced by visitors. In addition, although both reflective and empathic benefits were shown to have a relationship with experiences, they are also shown to be directly related to social and learning motivations.

The variable with the highest load was "to celebrate personalities buried in the Recoleta cemetery", followed by the variable "fulfilled the obligation to celebrate the personalities buried there". Celebrating personalities is not something new in studies in cemeteries, especially heritage ones. According to Levitt (2012)Levitt, L. (2012). Solemnity and celebration: dark tourism experiences at Hollywood Forever Cemetery. Journal of Unconventional Parks, Tourism & Recreation Research, 4(1)., tourist cemeteries attract visitors who wish to experience a sense of closeness with the famous, even if only because of the star's remains. This leads the author to describe a cemetery as a place of personal and cultural memory. The two are often intertwined: tourists looking for a favourite celebrity's grave, crossing paths with people in mourning who are paying tribute to a loved one.

6 CONCLUSIONS

From a theoretical perspective, this study contributes to dark tourism literature by testing the proposed relationships in the cemeterial tourism context, resulting in a new evaluation model. The present study provides a new integrated structure, valid and reliable, that can be replicated in tourist cemeteries in other destinations.

First, this study seeks to understand the factors that motivate tourists to visit the Recoleta cemetery. The research results prove that motivations are related to the search for knowledge. The results suggest a second motivational factor is related to leisure, and social activities with family and friends. It is worth remembering that the cemetery is a keeper of heritage and contains several personalities, whether in the political, social, economic, or artistic sphere.

Second, the research seeks to identify the experiences had during the visit to the cemetery. It was found that two dimensions motivated tourists to visit the cemetery, namely learning and sociability. We realised that the cemetery met the expectations of tourists, so much so that in the experience dimension, we found variables related to escapism; that is, the involvement in the experience was so great that people stopped thinking of their daily lives for at least part of their day, and immersed themselves in the experience. Another variable we identified is that tourists had a momentous day and felt good overall. The study provides evidence that, despite being in a location that falls into the dark tourism category, the visitor experiences feelings of relaxation and peace rather than an experience of fear.

The third theoretical contribution is related to the benefits of the visit. The study provides evidence that the visit to the cemetery can be contemplative, in promoting reflection on life – to understand the importance of living today, valuing family, and remembering ancestors. In addition, the result suggests that the visitor ends up having empathic benefits by sharing pain and sadness with other people; but that it also has the benefit of celebrating a feeling of closeness to personalities who, for whatever reason, were well-known during their lives.

Regarding the practical implications, this study suggests that urban cemeteries, such as the Recoleta cemetery, can attract people from different parts of the world and have a high educational function. Thus, the cemetery can be a tourist product that can provide tourists with a different experience. First, our research presented factors related to motivation to visit a cemetery. We show that the social motivation is going to visit, either because it was recommended or to take someone, is a determinative factor. The second motivation is related to wanting to learn about something. As a potential tourist product, cemetery managers should focus on providing this content to the tourist. One way for cemeteries to encourage greater tourist flow is to provide a tour guide, and a second way is to include QR Codes to provide information. One way for those who are not adept at technology, or do not have access to the internet, is to display signs with brief explanations about the person or grave being visited.

A second point is related to experiences during the visit. Factors related to fun, relaxation, and even forgetting about everyday problems were identified. In other words, the cemetery is not just a place of mourning but also a form of leisure for escapist purposes. This multifunctionality of cemeteries should be taken into account when considering cemetery infrastructure, with landscaping and mobility as factors to consider in providing a good experience. Managers of these sites can make cemeteries green urban spaces.

Moreover, despite not charging the entrance, the cemetery has become a famous tourist attraction in Buenos Aires; it is almost a must-stop for tourists. The present study provides evidence that the five dimensions identified are statistically supported, advancing the studies by Yan et al. (2016)Yan, B. J., Zhang, J., Zhang, H. L., Lu, S. J., & Guo, Y. R. (2016). Investigating the motivation–experience relationship in a dark tourism space: A case study of the Beichuan earthquake relics, China . Tourism Management, 53, 108-121. https://doi.org/10.1016/j.tourman.2015.09.014
https://doi.org/10.1016/j.tourman.2015.0...
, Otto and Ritchie (1996)Otto, J. E., & Ritchie, J. B. (1996). The service experience in tourism. Tourism management, 17(3), 165-174. https://doi.org/10.1016/0261-5177(96)00003-9
https://doi.org/10.1016/0261-5177(96)000...
, and Kang (2010)Kang, E. J. (2010). Experience and benefits derived from a dark tourism site visit: the effect of demographics and enduring involvement. Ph.D. Dissertation. School of Tourism. Brisbane, Australia: The University of Queensland.. Therefore, it is worth paying particular attention to the dissemination and promotion of the history of the “celebrities” buried there. A social media that disseminates these curiosities is suggested as an example of a management initiative. Several people obtain income from the cemetery, such as tour guides, and the weekend street fair which surrounds the cemetery. In addition to publicising the curiosities and stories of this open-air museum, an advertisement suggests that a visit to the Recoleta cemetery is a trip for everyone, regardless of age – a finding in accord with this study, which found that parents take their children to teach them about history, and to have a meaningful day. Furthermore, we identified the need for a visit counter, as the cemetery does not have this control.

7 LIMITATIONS AND SUGGESTIONS FOR FUTURE RESEARCH

This research had limitations when it came to managing data collection. First, the questionnaires of this study were written only in Portuguese and Spanish. The results in terms of motivation, experiences, and benefits were obtained only from visitors who can communicate in either of these two languages. Second, the results may be affected by the Facebook Business geolocation tool. The Recoleta cemetery usually receives many visitors from different nationalities, particularly from Brazil – but the research may not have portrayed this reality. Therefore, it is suggested that the study be replicated in different places. There are a small number of responses from male visitors regarding the sample size, causing gender disparity. The study results may be helpful to have a basic understanding of the three dimensions studied. Thus, new research is suggested which would aim for more parity in the sample size between the sexes.

Moreover, we suggest new research using tumular art as a motivating factor, a guided tour as a moderating factor, and new indicators such as cleanliness and safety. We suggest that researchers investigate the role of the guide in the experience through a multigroup analysis (MGA). Lastly, we identified that some cemeteries have QR Codes to provide information to their tourists; therefore, we suggest research exploring the adoption of technologies that can be utilised for the tourist experience in sites of dark tourism.

  • How to Cite: Pereira, T.; Pereira, M. L.; Limberger, P. F. (2022). Dark tourism: analysis of the relationship between motivations, experiences, and benefits of visitors at Recoleta Cemetery, Argentina. Revista Brasileira de Pesquisa em Turismo, São Paulo, 16, e-2493, 2022. https://doi.org/10.7784/rbtur.v16.2493

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ANNEX 1

DIMENSIONS ANALYSIS VARIABLES AUTHORS / YEAR MOTIVATIONS Learning and obligation To learn something about La Recoleta Cemetery Yan et al. (2016) Learning and obligation Interested in contemporary Argentine history Yan et al. (2016) Learning and obligation Interested in ideological conflicts in general Yan et al. (2016) Learning and obligation He felt the obligation to visit the Recoleta Cemetery Yan et al. (2016) Learning and obligation To celebrate personalities buried in the Recoleta cemetery Yan et al. (2016) Educational programs To satisfy curiosity about the Recoleta Cemetery Yan et al. (2016) Educational programs Participate in an educational program offered by a community group, school or organization Yan et al. (2016) Educational programs I wanted to teach my children about history Yan et al. (2016) Social reasons and curiosity Personal or family involvement in the Recoleta cemetery Yan et al. (2016) Social reasons and curiosity Brought by friends and relatives Yan et al. (2016) Social reasons and curiosity To bring friends and relatives. Yan et al. (2016) Social reasons and curiosity To have a meaningful day with family or friends Yan et al. (2016) EXPERIENCES Hedonic I felt that I was doing something that I really enjoy doing. Otto and Ritchie (1996) Hedonic I felt that I was doing something memorable. Otto and Ritchie (1996) Peace of mind I felt like I was enjoying myself. Otto and Ritchie (1996) Peace of mind He was physically comfortable. Otto and Ritchie (1996) Peace of mind I was relaxed. Otto and Ritchie (1996) Involvement I felt I was involved in the experience Otto and Ritchie (1996) Involvement I felt that there were options for choices on the tour Otto and Ritchie (1996) Involvement I felt that I had some control over the outcome of the experiment. Otto and Ritchie (1996) Escapism I felt I had escaped from everyday life Otto and Ritchie (1996) Escapism I felt that I could forget the daily problems. Otto and Ritchie (1996) Learning Learned about contemporary Argentine history. Kang (2010) Learning Understands the issues of ideological conflict and / or human rights Kang (2010) Comfort in fulfilling the obligation Fulfilled the obligation to celebrate the personalities buried there Kang (2010) Comfort in fulfilling the obligation Comfort when sharing pain and sadness with others Kang (2010) Family bond I was grateful that there were no people in my family buried Kang (2010) Family bond Understood the importance of the family Kang (2010) Family bond I reflected on the life that my ancestors used to have Kang (2010) Family bond I was grateful that you were living now and not before Kang (2010) Significance Realized the importance of peace in the cemetery Kang (2010) Significance We had a significant day Kang (2010) Significance Spent good times with family, relatives or friends Kang (2010) Significance This place is clean and tidy Kang (2010)

ANNEX 2

DEMOGRAPHIC PROFILE Genre Frequency Percent (%) Feminine 332 73.8 Male 110 24.4 Prefer not to say 8 1.8 Total 450 100 Marital status Frequency Percent (%) Married 104 23.1 Divorced 46 10.2 Not married 281 62.4 Widower 19 4.2 Total 450 100 Age Range Frequency Percent (%) 0 to 18 years 28 6.2 19 to 29 years 168 37.3 30 to 39 years 74 16.4 40 to 49 years 32 7.1 50 to 59 years 55 12.2 60 to 69 years 55 12.2 70 years or more 37 8.2 Total 450 100 Degree of education Frequency Percent (%) Elementary School 14 3.1 High school 76 16.9 University graduate 200 44.4 Specialization (MBA) 78 17.3 Master's 51 11.3 Doctorate degree 18 4 Post doctoral 13 2.9 Total 450 100 Nationality Frequency Percent (%) Argentina 401 89.1 Brazil 29 6.4 Chile 1 0.2 Colombia 2 0.4 Ecuador 2 0.4 Spain 2 0.4 U.S 1 0.2 Italy 1 0.2 Mexico 1 0.2 Portugal 1 0.2 Uruguay 2 0.4 Venezuela 7 1.6 Total 450 100

Edited by

Editor:

Glauber Eduardo de Oliveira Santos.

Publication Dates

  • Publication in this collection
    24 Mar 2023
  • Date of issue
    2022

History

  • Received
    13 Aug 2021
  • Accepted
    12 Mar 2022
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