REORGANIZATION OF THE WORK PROCESS IN PRIMARY HEALTH CARE IN COPING WITH COVID-19

Arnaldo, Juliana Gabrielle Santos; Radovanovic, Cremilde Aparecida Trindade; Magnabosco, Gabriela Tavares; Salci, Maria Aparecida; Galdino, Maria José Quina; Martins, Mayara Almeida; Zulin, Aline

doi:10.1590/ce.v28i0.91105

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Sumário

ORIGINAL ARTICLE • Cogit. Enferm. 28 • 2023 • https://doi.org/10.1590/ce.v28i0.91105 copy

REORGANIZATION OF THE WORK PROCESS IN PRIMARY HEALTH CARE IN COPING WITH COVID-19^* FINANCIAL SUPPORT This paper was carried out with the support of the Coordination of Improvement of Higher Education Personnel - Brazil (Coordenação de Aperfeiçoamento de Pessoal de Nível Superior, CAPES) - Funding Code 001.

Authorship SCIMAGO INSTITUTIONS RANKINGS

HIGHLIGHTS

The change in ambiance caused some difficulty for effectively implementing the routine.
Modifications in staffing provided knowledge exchange.
Suspension of the meeting groups caused distancing of the community.
Reorganization of the work process changed the care flow.

ABSTRACT

Objective:

to assess the work process of Primary Health Care professionals in coping with COVID-19.

Method:

a qualitative study that used the health work process as conceptual basis and qualitative research as methodological framework. The collection procedure was carried out with 23 health professionals from July to September 2021, in the basic health units from a municipality in northwestern Paraná, Brazil. For the analysis, the data were organized by means of the MAXQDA software, and each data segment was organized according to the meanings.

Results:

two categories emerged, namely: Difficulties faced in reorganization of the ambience, programmatic activities and staffing of Primary Health Care professionals; and Organization of the care flow for users with COVID-19 in Primary Health Care.

Conclusion:

this study reinforces the indispensability of assessing the work process for health care improvement, especially in conditions of a public health emergency.

DESCRIPTORS:
Coronavirus; Primary Health Care; Health Management; Nursing; Health Personnel

ID	Age	Gender	Marital status	Time working in the profession	Time working in the unit	Profession
1	54	F	Married	20 years	20 years	CHA
2	29	F	Single	6 years	6 years	CHA
3	39	F	Married	15 years	15 years	CHA
4	44	F	Single	20 years	20 years	CHA
5	28	F	Single	5 years	5 years	CHA
6	32	M	Married	5 years	2 years and 6 months	Dentist
7	52	F	Married	28 years	12 years	Dentist
8	54	F	Single	30 years	15 years	Dentist
9	30	F	Single	6 years	2 years	Dentist
10	58	F	Married	34 years	16 years	Dentist
11	44	M	Married	20 years	14 years	Nurse
12	45	F	Single	21 years	16 years	Nurse
13	28	F	Single	4 years	2 years	Nurse
14	49	F	Single	25 years	15 years	Nurse
15	34	M	Single	10 years	2 years	Physician
16	27	F	Single	3 years	1 year	Physician
17	30	F	Married	6 years	2 years	Physician
18	61	F	Married	37 years	18 years	Physician
19	42	F	Married	18 years	4 years	Nursing Technician
20	53	F	Single	29 years	10 years	Nursing Technician
21	32	F	Single	8 years	1 year	Nursing Technician
22	45	F	Single	21 years	4 years	Nursing Technician
23	46	F	Single	22 years	3 years	Nursing Technician

Universidade Federal do Paraná Av. Prefeito Lothário Meissner, 632, Cep: 80210-170, Brasil - Paraná / Curitiba, Tel: +55 (41) 3361-3755 - Curitiba - PR - Brazil
E-mail: cogitare@ufpr.br

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[1] Corresponding author: Juliana Gabrielle Santos Arnaldo Universidade Estadual de Maringá Av Paraná n 601 apto 01, Jaguapitã, Paraná E-mail: jullyana_gr@hotmail.com