USE OF SUSTAINABILITY INDICATORS IN THE MANAGEMENT OF INFORMATION TECHNOLOGY PROJECTS

USO DE INDICADORES DE SUSTENTABILIDADE NA GESTÃO DE PROJETOS DE TECNOLOGIA DA INFORMAÇÃO

ABSTRACT

Purpose:

To understand the relationship between sustainability indicators and information technology projects.

Design/methodology/approach:

This is an exploratory study with a qualitative approach of multiple cases involving service providers in the information technology sector.

Findings:

It was found that companies use sustainability indicators at an organizational level for management of information technology projects, but no specific sustainability indicator was present in none of the cases. Thus, the use of sustainability indicators depends on the nature of the information technology project.

Research limitations/implications:

This study is limited to the identification of sustainability indicators in information technology companies.

Originality/value:

Although this study points to the effectiveness of the use of sustainability indicators in projects, there is still a gap for performing new studies on information technology projects with the objective of increasing the companies’ economic performance.

Keywords:
Sustainability indicators; information technology; project management