This text describes an empirical research conduced in Brazil in 1995, comprehending 125 companies, in order to investigate why they outsource intormation technology services and the process used to implement it, as well as the resulting goals reached and the difficulties taced. Some important aspects, betore roughly known, were now revealed, helping to understand this issue in Brazilian contexto
intormation systems; intormation systems management; intormation technology management; outsourcing