Proposal of an integrated management model for supply chain: application in home appliances segment

The competitiveness among manufacturing organizations in an increasingly global economy is no longer limited to the competition among organizations, although such competition can occur between supply chains. However, the current models of supply chain management (SCM) are not fulfilling their role, and there is great disparity between potential benefits and practice. The goal of this paper is to propose a model for SCM and its implementation method to increase responsiveness to consumer market manufacturing companies. The proposed model uses the concepts of lean manufacturing, the theory of constraints and the SCOR model in an information and communication technology environment. The triple bottom line concept is also applied to promote sustainability. An evaluation of the model’s effectiveness is performed by applying it to the home appliances segment and supports the expansion of its future applicability.

Supply Chain Management (SCM); Theory of Constraints (TOC); Lean Manufacturing (lean); Supply-Chain Operations Reference (SCOR); Information and Communication Technology (ICT)