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Perceptions about the emergency psychological service at a Women’s Police Station

Abstract

The emergency psychological service held at Women’s Police Stations (DDMs) is a tool in the combat against women violence. However, on-duty emergency workers are included in an emotionally intense environment. We aimed at analyzing the perceptions of DDM on-duty emergency workers and agents about gender violence, as well as its psychic impacts on their personal and work routines. We interviewed 23 women aged between 19 and 56 (M=28, 26; DP=10, 15), and analyzed the obtained data using IRAMUTEQ. We evaluated 1,304 text segments, retaining 98.27% of the total, which originated six classes. The most expressive among those was Class 1 “service impact”, with 21.55% of the text segments. Even though the emergency psychological service triggers physical and emotional wear and tear, DDM on-duty emergency workers and agents do not receive emotional support to perform their functions, thus developing personal coping strategies.

Keywords:
violence against women; emergency psychological service; Women’s Police Station

Instituto de Psicologia da Universidade de São Paulo Av. Prof. Mello Moraes, 1721 - Bloco A, sala 202, Cidade Universitária Armando de Salles Oliveira, 05508-900 São Paulo SP - Brazil - São Paulo - SP - Brazil
E-mail: revpsico@usp.br