EVALUATION OF THE SATISFACTION OF FAMILIES OF PATIENTS CARED FOR IN INTENSIVE THERAPY UNITS: INTEGRATIVE REVIEW

ABSTRACT

Objective:

to analyze the scientific production related to the evidence on the satisfaction of family members of ICU patients and the instruments used for the evaluation.

Method:

An integrative review in which articles published between 2005 and 2015 were analyzed in English, Portuguese or Spanish, in the PUBMED / MEDLINE and LILACS databases and the SciELO library. The following were used as a search strategy: personal satisfaction OR satisfaction AND family. For the purpose of the data collection of articles, an instrument was developed with information such as title, authors, year of publication and journal, study objective, design, participants, research site, main theme and results.

Results:

27 studies met the inclusion criteria. Four instruments were used to evaluate the satisfaction of family members of ICU patients: Critical Care Family Satisfaction Survey, Family Satisfaction in the Intensive Care Unit, Critical Care Family Needs Inventory and the Quality of Dying and Death. The studies addressed the satisfaction of family members in relation to their needs and decision making, satisfaction with palliative care, and cross-cultural adaptation studies and the validation of instruments were also evidenced. Regarding the level of evidence, the studies focus on levels II to VI.

Conclusion:

the analysis of the scientific production on the satisfaction of family members of ICU patients showed that the factor that contributes most to the promotion of family satisfaction was the quality of care.

DESCRIPTORS:
Nursing; Patient satisfaction; Personal satisfaction; Family; Intensive Care Units