ABSTRACT
Research with a qualitative methodology which, based on semi-structured interviews, studied a university hospital as a case of a service that changed their model of management to a state-owned private law firm since 2014. The perception of workers was recorded and analyzed, focusing on the organization of and participation in the work process, in a Federal University Hospital (HUF) under that new model of management. The speeches brought: lack of materials, necessary to daily work, as a chronic problem; increased control over staff and lack of flexibility on work shifts; existence of many work flows; complexity of the organization chart; several hierarchical levels; difficulties in the interaction between workers with different forms of contracts; non-existence of a policy of participation of workers in the decision-making processes. Thus, only the change of the management model was not enough, in the view of the workers, to solve many of the Hospital’s problems. Several elements of the business-managerial paradigm have been identified, which is being put into practice in practically all HUF in Brazil and, rather than solving old problems, ends up creating new ones.
KEYWORDS
Hospital administration; Hospitals university; Health management