ABSTRACT
This is a cross-sectional, descriptive and analytical study with a qualitative approach, with the aim to discuss the patient’s perspective on health care to Covid-19 in the state of Rio de Janeiro. The participants were 160 patients with Covid-19 symptoms and/or diagnosis that looked for health care in the state of Rio de Janeiro. The data were collected through a self-applicable electronic questionnaire from July to October 2020, with its sampling being characterized with the SPSS version 26 software support, and the patient’s perspective on health care data submitted to content thematic analysis. Three categories emerged among the results: Patient’s satisfaction with health care; Patient’s perspectives facing health care conducts and clinical practices; Patient’s feelings expressed while facing Covid-19 regarding the care received, symptoms, and diagnosis. It was highlighted the absence of emotional support to the patient, besides human resources, structure and material deficits, which interfere in health care management. It must be taken into consideration that understanding the patient’s perspective in health services can contribute to the quality improvement of health care.
KEYWORDS
Coronavirus infections; Patient-centered care; Patient satisfaction; Delivery of health care; Personal health services