Creation of patient-professional bond
Partnership Attitude
Co-responsibility for care
Transition of care
Respect for the patient’s right
Patient as a barrier to error
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“The first way I use to engage the patient is to create the bond with that patient, to establish a bond.” (OT27) “Creating a bond, making him realize that you are there as a multiprofessional team to provide quality care, that we are concerned with his recovery, with the prevention of new hospitalizations.” (SW43) “So, if it is a social factor, I seek to share with the social service, with the social worker. If it’s a clinical factor, I seek to discuss it with the doctor, or with nursing. And if it’s an emotional factor, I seek to be working on those resources so that he can be more involved in his care.” (P32) “Focus on multi work: each professional acting according to his or her specificity, with that patient as the center of attention.” (SW43) “[...] you have to involve the patient, inform him as much as possible, so that he knows everything that is going on around him, that he understands what a hospital environment is, what has been done in it, what risks this can cause, so that he also has certain care that sometimes, in our absence, he will have to take care of himself.” (NT13) “I think it is very important that we provide emergency care, so that the patient can leave with an idea of when to go back to the hospital, how much improvement is expected, and how long it will take”. (D62) “There are professionals who have that level of commitment, of awareness, a more humanized view of care and perceive the patient as a citizen with rights.” (SW43) “First of all, clarify, inform, orient. First of all, what institution is this, what kind of care is being offered to him here, the social service point of view, we do a whole approach to health rights.” (SW42) “It helps to protect oneself, it helps the safety culture, because what the professional sometimes overlooks, he can say ‘look, you didn’t do this, you didn’t take my medication on time, or you didn’t wash your hands before touching me’. Since the demand is great, it helps the professional to pay attention to these things.” (N23) “Because all health professionals are involved, mainly, the patient [...], for example, if it’s a medicine for him to take, and he doesn’t recognize it, by the color, by the characteristic, he can say: ‘No, I don’t use, I don’t use this medicine, I can’t use this medicine’. So, it’s fundamental for his safety.” (ST55) |