Abstract
Introduction:
the Brazilian National Worker’s Health Policy foresees the replanning of workers’ health actions based on the recognition of work-related violence.
Objectives:
to describe the use of work-related violence records as a tool for investigation and intervention actions, through worker’s health surveillance, developed by the Occupational Health Reference Center (Cerest) of São Bernardo do Campo, SP, from 2009 to 2016.
Methods:
descriptive report of the Cerest performance based on documentary review and secondary data of work-related violence records. Presentation and discussion of three surveillance actions focused on psychosocial aspects.
Results:
the work-related violence reports operated as tools that made it possible to transform data into information and critical knowledge for surveillance actions that were motivated by complaints of moral harassment referred by metallurgy injured workers, denunciations concerning workers sickening in telemarketing and disabled workers in a supermarket.
Conclusion:
the information gave visibility to the workers’ problems and made it possible for the Brazilian National Health System (SUS), through Cerest, to plan preventive actions towards dealing with violence and psychosocial work-related factors.
Keywords:
workplace violence; occupational health; worker’s health surveillance; mental health; psychology