The aim of the present study was to construct a standard questionnaire to serve as a tool for evaluating the satisfaction of patients with the quality of the services delivered in a primary care unit (PCU) in the city of Rio de Janeiro. A health team elaborated 96 questions about access, pre- and post-consultation services and complementary activities. Discussions with patients from other health units, non-users, professionals from other areas and specialists, resulted in a reduction of the questions to 43, one about the general satisfaction with the PCU, and 42 questions specific to each theme. These questions were applied to 100 patients e re-applied to 47 of them one week later. Reliability was measured by Cronbach's alpha and KR-20 and considered adequate for most of the responses. A specific questionnaire for evaluating patient satisfaction was constructed and validated and may be applied in other primary care units.
Primary care; Satisfaction; Quality of care services
