Abstract
This study aims at identifying and analyzing the results of the application of the Model of Excellence in Public Management (MEGP) in Oswaldo Cruz Foundation (Fiocruz), trying to evaluate the main cultural obstacles in the period from 2003 to 2011, according to the National Program of Public Management (GesPública). It is a descriptive and explanatory research, as a case study with a qualitative approach, involving the collection of primary and secondary data. The survey results point to the partial fulfillment of the goals of the program at the institution, as improvements occur arising from its implementation; however, cultural, bureaucratic and political discontinuity barriers need to be overcome. We conclude that the model of excellence is an important instrument for the public organization that want to qualify their services, not being a prerequisite the total alignment with the model.
Keywords
Gespública; culture; obstacles
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