Grounded in the co-production theory of public service, this article develops and introduces a matrix of co-production. The matrix is used on the evaluation of citizen participation in implementing a housing policy carried out by Santa Catarina State Housing Company (Cohab/SC), agency linked to the Ministry of Social, Urban and Environment Development, responsible to implement the State Program for Promotion of Human Settlements and Popular Housing during the period 2003-06. The results show that citizen participation varies from the time of first contact with the public agency, or with the respective city halls, during the construction, until the delivery of the houses. Analysis based in the matrix identified that the type and intensity of the co-production, occurred in different ways in the both observed cities - Palhoça and Rancho Queimado - featuring wider and substantive results in favor of the latter.
co-production theory of public service; housing policy; matrix of co-production; citizen participation; citizenship
