THE MEDIATING ROLE OF JOB SATISFACTION BETWEEN QUALITY IN WORK FACTORS AND WORK ENGAGEMENT

Hinojosa-López, Jessica Ivonne

doi:10.1590/S0034-759020220410x

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ARTICLES • Rev. adm. empres. 62 (04) • 2022 • https://doi.org/10.1590/S0034-759020220410x copy

THE MEDIATING ROLE OF JOB SATISFACTION BETWEEN QUALITY IN WORK FACTORS AND WORK ENGAGEMENT

Authorship SCIMAGO INSTITUTIONS RANKINGS

ABSTRACT

The purpose of this paper is to analyze the relationship between quality in work factors (QWF) and work engagement (WE) with a mediating role of job satisfaction (JS). A quantitative cross-sectional methodology was used. The sample consisted of 234 bank employees. Data were analyzed with technique structural equation modeling. Results revealed that JS is a total mediator between QWF and WE. The evidence indicates that QWF is an antecedent of WE in the banking sector, but engagement will be increased when banking employees as well are satisfied with their jobs. The overall level of JS and WE was high because bank employees perceive quality on responsibility, feedback, wage, and social support as work factors. This study presents a scope of results limited to the north-central region of Mexico.

Keywords:
quality in work factors; work engagement; job satisfaction; banking sector; mediation

Item	N (234)	%
Age
Less than 30	132	56.4
30-40	83	35.5
41 or more	19	8.1
Gender
Male	106	45.3
Female	128	54.7
Work Position
Cashier	82	35
Cash boss	16	6.8
Executive	100	42.7
Digital / Multichannel Advisor	13	5.6
Other	23	9.9
Job Tenure
1-5 years	166	70.9
6-10 years	39	87.6
More than 10 years	29	100

Latent Variable / Items		SFL	α	CR	AVE	$\sqrt{AVE}$
Quality in Work Factors			0.878	0.875	0.636	0.797
	Considering my experience at the bank, to what extent do I consider that...
QWF1	I am trusted in order to be assigned responsibilities?	0.746
QWF2	I get feedback that helps me improve my performance?	0.819
QWF3	I receive a competitive salary compared to that offered by other banks for a similar position?	0.797
QWF4	my supervisors guide and support me in developing my work?	0.826
Job Satisfaction			0.853	0.887	0.665	0.815
JS1	Considering my experience at the bank, what evaluation best describes it?	0.812
JS2	Overall, how satisfied am I with my job?	0.91
JS3	To what extent does my job allow me to improve my living conditions?	0.714
JS6	To what extent is my job what I expected it to be before joining the bank?	0.814
Work Engagement			0.873	0.864	0.684	0.827
	Considering my experience at the bank, to what extent do I consider that...
WE1	in the mornings I look forward to going to work?	0.874
WE3	my job is challenging?	0.924
WE5	time passes very quickly when I am working?	0.658

Mediation hypothesis: Variables (Independent - Mediator - Dependent)	Standardized direct coefficient +	Direct path coefficient++	Indirect path coefficient++	Observed mediation
Quality in Work Factors - Job Satisfaction - Work Engagement	.633***	.211(ns)	.423***	Total

Fundação Getulio Vargas, Escola de Administração de Empresas de S.Paulo Av 9 de Julho, 2029, 01313-902 S. Paulo - SP Brasil, Tel.: (55 11) 3799-7999, Fax: (55 11) 3799-7871 - São Paulo - SP - Brazil
E-mail: rae@fgv.br

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[1] AUTHOR'S CONTRIBUTION

Jessica Ivonne Hinojosa-López declares that he performed all stages of the investigation process. From conceptualization and theoretical-methodological approach, the theoretical review, as well as collection and data analysis, and the writing and final revision of the manuscript.