Dealing to discover the manifestations of organizational culture in a public organization, the paper has the intention, having the focus on citizen a main role in the analysis. It is emphasized particularly the existing relations between culture of organization and bureaucratic rules. By a qualitative approach, thirty interviews in depth were realized with employees of a public university to identify the main aspects of this work. The results show that the bureaucratic logic is responsible for a complex dynamics between the employees and the organization, with perceivable consequences on its organizational culture, that presents strong influence of the internal norms.
organizational culture; bureaucracy; citizen; new public administration