Supply chain resilience and key performance indicators: a systematic literature review

Karl, Alexandre Augusto; Micheluzzi, Julio; Leite, Luciana Rosa; Pereira, Carla Roberta

doi:10.1590/0103-6513.20180020

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Brasil

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Sumário

Systematic Review • Prod. 28 • 2018 • https://doi.org/10.1590/0103-6513.20180020 copy

Supply chain resilience and key performance indicators: a systematic literature review

Authorship SCIMAGO INSTITUTIONS RANKINGS

Abstract

Paper aims

The aim of this article is to explore the influence of non-financial key performance indicators (KPIs) to create supply chain resilience (SCRes).

Originality

It theoretically identifies the influence of specific non-financial KPIs when creating SCRes by monitoring them before, during and after a disruption.

Research method

A systematic literature review was conducted using 57 peer-reviewed academic papers from 2000 to 2017.

Main findings

Order and delivery lead time, on-time delivery, supplier delivery efficiency and customer satisfaction were the KPIs that had a significant influence on elements of resilience.

Implications for theory and practice

Results contribute to the theory by providing knowledge in an underexplored topic, and assist managers in practice by identifying specific KPIs to build resilience.

Keywords
Resilience; Key performance indicators; Systematic literature review

Steps	Details
Question formulation	- develop review questions to achieve the aim of the study
Locating studies	- develop search queries - search on Web of Science, EBSCO and Scielo databases - search in 17-year period (Jan/2000-Mar/2017)
Study selection and evaluation	- 1st selection: title, abstract and keywords screening; - 2nd selection: introduction, conclusion and searching for the paper's content; - 3rd selection: full paper’s reading and assessment about four main points: quality of journal, accessibility, theoretical and empirical content, and unit of analysis;
Analysis and synthesis	- carefully read papers; - use Excel spreadsheet to code and organize the content based on what is intended to answer from the research questions; - content analysis of the selected papers by crossing data and observing the co-occurrence between non-financial KPIs and elements of resilience.
Results presentation	- answer the review questions based on what is known in the literature. - critical analysis from the findings observing the influence of KPIs from the supplier, focal company and customer perspective on the creation of SCRes before, during and after the disruption.

Constructs	Keywords	Search queries
Supply Chain Resilience (SCRes)	Supply chain resilience	“supply chain” N5 (reslien OR risk* OR disruption* OR vulnerab*)
	Resilient supply chain
	Resilience / resilient
	Supply chain vulnerability
	Vulnerability
	Risk in supply chain
	Risk
	Supply chain disruption
	Disruption
Key Performance Indicators (KPI)	Performance indicators	(“supply chain” AND (“performance” N5 (indicator OR measure* OR metric*))
	Performance metrics
	Performance measures
Supply Chain Resilience and Key Performance Indicators	Supply chain resilience	(“supply chain” N5 (reslien OR risk* OR disruption* OR vulnerab)) AND (“supply chain” AND (“performance” N5 (indicator* OR measure* OR metric*))
	Resilient supply chain
	Resilience / resilient
	Supply chain vulnerability
	Vulnerability
	Risk in supply chain
	Risk
	Supply chain disruption
	Disruption
	Performance indicators
	Performance metrics
	Performance measures

Non-financial KPIs	Gunasekaran et al. (2001) Gunasekaran, A., Patel, C., & Tirtiroglu, E. (2001). Performance measures and metrics in a supply chain environment. International Journal of Operations & Production Management, 21(1-2), 71-87. http://dx.doi.org/10.1108/01443570110358468. http://dx.doi.org/10.1108/0144357011035...	Chan (2003) Chan, F. T. (2003). Performance measurement in a supply chain. International Journal of Advanced Manufacturing Technology, 21(7), 534-548. http://dx.doi.org/10.1007/s001700300063. http://dx.doi.org/10.1007/s001700300063...	Gunasekaran et al. (2004) Gunasekaran, A., Patel, C., & McGaughey, R. E. (2004). A framework for supply chain performance measurement. International Journal of Production Economics, 87(3), 333-347. http://dx.doi.org/10.1016/j.ijpe.2003.08.003. http://dx.doi.org/10.1016/j.ijpe.2003.0...	Conceição & Quintão (2004) Conceição, S. V., & Quintão, R. T. (2004). Avaliação do desempenho logístico da cadeia brasileira de suprimentos de refrigerantes. Gestão & Produção, 11(3), 441-453. http://dx.doi.org/10.1590/S0104-530X2004000300015. http://dx.doi.org/10.1590/S0104-530X200...	Aragão et al. (2004) Aragão, A. B. D., Scavarda, L. F., Hamacher, S., & Pires, S. R. I. (2004). Supply chain management analysis model: fundaments and application to NVG cylinder chains. Gestão & Produção, 11(3), 299-311. http://dx.doi.org/10.1590/S0104-530X2004000300005. http://dx.doi.org/10.1590/S0104-530X200...	Sellitto & Mendes (2006) Sellitto, M. A., & Mendes, L. W. (2006). Avaliação comparativa do desempenho de três cadeias de suprimentos em manufatura. Revista Produção , 16(3), 552-568. http://dx.doi.org/10.1590/S0103-65132006000300015. http://dx.doi.org/10.1590/S0103-6513200...	Huang & Keskar (2007) Huang, S. H., & Keskar, H. (2007). Comprehensive and configurable metrics for supplier selection. International Journal of Production Economics, 105(2), 510-523. http://dx.doi.org/10.1016/j.ijpe.2006.04.020. http://dx.doi.org/10.1016/j.ijpe.2006.0...	Bhagwat & Sharma (2007) Bhagwat, R., & Sharma, M. K. (2007). Performance measurement of supply chain management: a balanced scorecard approach. Computers & Industrial Engineering , 53(1), 43-62. http://dx.doi.org/10.1016/j.cie.2007.04.001. http://dx.doi.org/10.1016/j.cie.2007.04...	Chae (2009) Chae, B. (2009). Developing key performance indicators for supply chain: an industry perspective. Supply Chain Management, 14(6), 422-428. http://dx.doi.org/10.1108/13598540910995192. http://dx.doi.org/10.1108/1359854091099...	Cai et al. (2009) Cai, J., Liu, X., Xiao, Z., & Liu, J. (2009). Improving supply chain performance management: a systematic approach to analyzing iterative KPI accomplishment. Decision Support Systems, 46(2), 512-521. http://dx.doi.org/10.1016/j.dss.2008.09.004. http://dx.doi.org/10.1016/j.dss.2008.09...	Ganga et al. (2011) Ganga, G. M. D., Carpinetti, L. C. R., & Politano, P. R. (2011). Gestão do desempenho em cadeias de suprimentos usando lógica fuzzy. Gestão & Produção , 18(4), 755-774. http://dx.doi.org/10.1590/S0104-530X2011000400006. http://dx.doi.org/10.1590/S0104-530X201...	Cho et al. (2012) Cho, D. W., Lee, Y. H., Ahn, S. H., & Hwang, M. K. (2012). A framework for measuring the performance of service supply chain management. Computers & Industrial Engineering , 62(3), 801-818. http://dx.doi.org/10.1016/j.cie.2011.11.014. http://dx.doi.org/10.1016/j.cie.2011.11...	Carvalho et al. (2012) Carvalho, H., Barroso, A. P., Machado, V. H., Azevedo, S., & Cruz-Machado, V. (2012). Supply chain redesign for resilience using simulation. Computers & Industrial Engineering, 62(1), 329-341. http://dx.doi.org/10.1016/j.cie.2011.10.003. http://dx.doi.org/10.1016/j.cie.2011.10...	Sacomano Neto & Pires (2012) Sacomano Neto, M., & Pires, S. R. I. (2012). Medição de desempenho em cadeias de suprimentos: um estudo na indústria automobilística. Gestão & Produção, 19(4), 733-746. http://dx.doi.org/10.1590/S0104-530X2012000400006. http://dx.doi.org/10.1590/S0104-530X201...	Cedillo-Campos et al. (2014) Cedillo-Campos, M. G., Pérez-Salas, G., Bueno-Solano, A., González-Ramírez, R. G., & Jímenez-Sánchez, E. (2014). Supply chain disruptions propagation caused by criminal acts. Journal of Applied Research and Technology, 12(4), 684-694. http://dx.doi.org/10.1016/S1665-6423(14)70085-9. http://dx.doi.org/10.1016/S1665-6423(14...	Avelar-Sosa et al. (2014) Avelar-Sosa, L., García-Alcaraz, J. L., & Castrellón-Torres, J. P. (2014). The effects of some risk factors in the supply chains performance: a case of study. Journal of Applied Research and Technology, 12(5), 958-968. http://dx.doi.org/10.1016/S1665-6423(14)70602-9. http://dx.doi.org/10.1016/S1665-6423(14...	Bai & Sarkis (2014) Bai, C., & Sarkis, J. (2014). Determining and applying sustainable supplier key performance indicators. Supply Chain Management, 19(3), 275-291. http://dx.doi.org/10.1108/SCM-12-2013-0441. http://dx.doi.org/10.1108/SCM-12-2013-0...	Chelariu et al. (2014) Chelariu, C., Kwame Asare, A., & Brashear-Alejandro, T. (2014). “A ROSE, by any other name”…: relationship typology and performance measurement in supply chains. Journal of Business and Industrial Marketing, 29(4), 332-343. http://dx.doi.org/10.1108/JBIM-08-2013-0178. http://dx.doi.org/10.1108/JBIM-08-2013-...	Gunasekaran et al. (2015) Gunasekaran, A., Irani, Z., Choy, K. L., Filippi, L., & Papadopoulos, T. (2015). Performance measures and metrics in outsourcing decisions: a review for research and applications. International Journal of Production Economics, 161, 153-166. http://dx.doi.org/10.1016/j.ijpe.2014.12.021. http://dx.doi.org/10.1016/j.ijpe.2014.1...	Sjøbakk et al. (2015) Sjøbakk, B., Bakås, O., Bondarenko, O., & Kamran, T. (2015). Designing a performance measurement system to support materials management in engineer-to-order: a case study. Advances in Manufacturing, 3(2), 111-122. http://dx.doi.org/10.1007/s40436-015-0109-2. http://dx.doi.org/10.1007/s40436-015-01...	Anand & Grover (2015) Anand, N., & Grover, N. (2015). Measuring retail supply chain performance: theoretical model using key performance indicators (KPIs). Benchmarking, 22(1), 135-166. http://dx.doi.org/10.1108/BIJ-05-2012-0034. http://dx.doi.org/10.1108/BIJ-05-2012-0...	De Felice & Petrillo (2015) De Felice, F., & Petrillo, A. (2015). Multidimensional balanced efficiency decision model. Journal of Technology Management & Innovation, 10(3), 92-103. http://dx.doi.org/10.4067/S0718-27242015000300011. http://dx.doi.org/10.4067/S0718-2724201...	Morini et al. (2015) Morini, C., Inácio Júnior, E., Santa-Eulália, L. A., & Serafim, M. P. (2015). Indicadores de desempenho da Aduana do Brasil: em busca de uma abordagem equilibrada. Gestão & Produção, 22(3), 508-524. http://dx.doi.org/10.1590/0104-530X1407-14. http://dx.doi.org/10.1590/0104-530X1407...	Katiyar et al. (2015) Katiyar, R., Barua, M. K., & Meena, P. L. (2015). Modelling the measures of supply chain performance in the Indian automotive industry. Benchmarking, 22(4), 665-696. http://dx.doi.org/10.1108/BIJ-09-2014-0091. http://dx.doi.org/10.1108/BIJ-09-2014-0...
Capacity utilization	✓		✓					✓				✓										✓		✓
Stock level	✓	✓						✓											✓	✓
Quality of delivered goods	✓		✓	✓							✓	✓				✓				✓				✓
Order Lead Time	✓	✓	✓		✓			✓		✓		✓	✓	✓	✓					✓	✓	✓	✓	✓
Delivery Lead Time	✓		✓					✓				✓		✓										✓
On-time delivery of goods			✓	✓	✓	✓				✓						✓		✓						✓
Supplier delivery efficiency		✓	✓				✓		✓			✓					✓	✓
Supplier rejection rate		✓					✓										✓
Consumer Satisfaction		✓		✓	✓	✓				✓		✓		✓		✓		✓	✓			✓		✓
Damage return rate		✓																						✓

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Security	✓		✓								✓	✓				✓					✓						✓			✓
Trust	✓				✓	✓				✓					✓											✓
Robustness	✓														✓			✓		✓			✓			✓				✓
Flexibility	✓	✓		✓	✓	✓	✓		✓	✓				✓	✓		✓	✓		✓		✓		✓	✓			✓		✓	✓
Redundancy	✓			✓	✓		✓		✓	✓	✓			✓			✓	✓		✓			✓	✓			✓	✓		✓
Financial Strength					✓	✓		✓		✓																✓
Risk Management	✓	✓			✓				✓	✓		✓	✓		✓		✓	✓		✓											✓
Visibility	✓	✓			✓			✓	✓	✓			✓		✓		✓	✓		✓					✓		✓		✓	✓
Information Sharing	✓	✓			✓			✓	✓	✓	✓		✓		✓	✓	✓			✓					✓	✓
Collaboration	✓									✓		✓	✓		✓		✓	✓		✓		✓			✓	✓			✓	✓
Agility	✓	✓				✓				✓		✓			✓	✓	✓	✓		✓		✓					✓		✓	✓
Supply chain design	✓									✓		✓			✓			✓	✓							✓					✓	✓
Knowledge Management	✓		✓		✓			✓	✓	✓	✓	✓			✓				✓							✓			✓		✓

		Focal Company						Supplier		Customer
		*Capacity utilization*	*Quality of delivered goods*	*Order Lead Time*	*Delivery Lead Time*	*On-time delivery of goods*	*Stock level*	*Supplier delivery efficiency*	*Supplier rejection rate*	*Consumer Satisfaction*	*Damage return rate*
Pre-disruption	Security					✓		✓		✓
	Knowledge Management	✓	✓		✓			✓		✓
	Visibility
	Information Sharing						✓			✓
	Trust		✓			✓		✓	✓
	Risk Management			✓	✓		✓	✓
	Robustness						✓
During-disruption	Visibility
	Information Sharing				✓		✓			✓
	Collaboration		✓					✓		✓	✓
	Agility	✓		✓	✓		✓			✓
	Flexibility	✓		✓	✓	✓
	Redundancy			✓			✓			✓
	Supply chain design		✓	✓						✓
Post-disruption	Knowledge Management		✓	✓	✓	✓		✓		✓
	Visibility
	Information Sharing				✓		✓			✓
	Collaboration			✓	✓	✓			✓

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[1] * carla.pereira@udesc.br