In this paper we evaluate the impacts resulting from the incorporation of dynamic vehicle routing and scheduling in service production systems where due dates for service are a priority issue. We propose a constructive/deconstructive heuristic, which is activated by a dispatcher module in order to obtain routes in real time. The relative impact of the heuristic application to other methods is analyzed by means of sets of randomly generated instances, based on the data supplied by a drinks company in São Paulo State. The results indicate significant gains in terms of service level.
Dynamic vehicle routing; Combinatorial optimization; Heuristics
