Construction of a scale to measure the level of employee commitment in the practice of continuous improvement in an organization through the nominal response model of TRI

Abstract

This research provides a discussion of the construction of a scale to measure the level of employee commitment in the practice of continuous improvement within an organization. The development of this scale was enabled by the use of a measuring instrument consisting of 34 items guided by the concept of continuous improvement applied to a sample of 519 employees of the organization. The data were analyzed using statistical tools, such as the item response theory, specifically via the nominal response model. As a result, the equalization could be applied between the items, and the scores of individuals could be studied, allowing for the development of a metric with different levels for the practice of continuous improvement. The strategic outcomes are very important because the application of latent trait IRT has allowed for an assessment of the phenomenon under study with more accuracy and consistency, thus proving relevant for decision making within the research organization information.

Keywords:
Continuous improvement; Industrial organization; Metric