Abstract
In this study, we investigate the effects of assessment practices in Primary Health Care in the city of Belo Horizonte, from the perspective of managers at different levels. It is a qualitative, descriptive research. The focus of this article was the analysis of the use of two assessment instruments, the National Program for Improving Access and Quality of Primary Care (PMAQ-AB) and the Management of Care in the Territory (GCT), with municipal coverage. The analyzes indicated a tendency of the interviewees to emphasize more the positive aspects of the studied assessment instruments, as they primarily serve the management processes. Furthermore, they showed the differences between the two instruments, both in nature and in effects. The PMAQ-AB received specific criticisms of problems identified in its operation. In turn, the degree of success of the GCT depends on the level of engagement and participation of local actors.
Keywords:
Health services administration; Process assessment; Primary health care.