After the implementation of the Quota Act, which requires companies with more than 100 employees to hire persons with disabilities (PWD), we noticed a paradigm shift consistent with the emergence of the principle of inclusion. Furthermore, studies on Corporate Social Responsibility have raised the importance of diversity within organizations, indicating the inclusion of PWD as strong allies for socially responsible management with significant gains for the company. Thus, this study aims to show the experience of Brazil's Sistema Nacional de Emprego, National Employment System (SINE) in Great Florianopolis regarding the development of specific actions for the inclusion of PWD in the job market. By implementing activities focused on the workforce, employers, and workers with disabilities, SINE registered a 52% increase in the number of services provided to PWD, mediating the inclusion of this population in the job market. However, it was found that the main difficulties encountered in developing such actions were attitudinal barriers, i.e., people's prejudice and ignorance about disabilities as well as a lack of routine monitoring of quota compliance in firms and the presence of barriers to the program Benefit from Continued Service (BPC).
Disabled persons; Work; Job market