Abstract
This qualitative exploratory study sought to identify the characteristics that make up the satisfaction and dissatisfaction of university students. The sample consisted of 78 students from different higher education courses, from public and private institutions located in the state of Rio de Janeiro. Data was collected using a questionnaire constructed specifically for this study, based on the relevant literature, and explored by textual corpus analysis performed on Iramuteq software (version 0.7 alpha 2). Results show that satisfaction was represented mainly by the professor, indicating their role as facilitator in the development of knowledge and professional skills. Dissatisfaction was mainly related to the course not offering several elements, such as the role of the professor, the opportunity to experience practical aspects of the profession, the institution’s structure, and the quality of the information provided. Our findings offer support for universities to improve their practices, raising the quality of courses.
Keywords:
Satisfaction; Higher Education; University students
Thumbnail
Thumbnail
