Integration between knowledge management and business process management: perspectives of BPM professionals

ABSTRACT

In order to identify how Knowledge Management can contribute to support the Business Process Management, a descriptive survey with quantitative approach was conducted. From the researched theory, a conceptual model, which was the basis for the data collection instrument, was elaborated. It was used to investigate the integrative relationship between the practices of the SECI Model and the activities of the process management life cycle. It was found that knowledge creation is supported at all stages of the life cycle and that the SECI Model impacts differently on these activities. The main practices of knowledge conversion from the respondents' perspectives were also raised. he study broadens the discussion about the integrative relationship between the researched themes, filling a gap between the theory of knowledge conversion and the applicable practices in process management activities; In addition to contributing to future research on the theme, based on the developed conceptual model, with the support of the data collection instrument in its entirety or modified version; the survey results can also support managers in prioritizing the stimulation of certain knowledge conversion practices.

Keywords:
Knowledge Management; Business Process Management; SECI Model; CBOK Lifecycle