This article is based on a case study with users of juridical information, a survey that proposed to investigate the level of satisfaction of users of the Dr. João Baptista Bonnassis library, located at the Order of Attorneys of Brazil (OAB) of the state of Santa Catarina, regarding the collection and the services provided. For such, this study aimed to identify the profile of the library users; to know their opinion on the relevance and sufficiency of the items of the collection; to check their knowledge about existing services in the unit; to describe the services used by users; to detect possible deficiencies of the collection and the services provided. The research has a exploratory and descriptive nature, whose technical procedure is a case study. The instrument used for data collection was a questionnaire for the 61 users that make up the corpus of research. 42 of these answered the questions, which represent internal and external users and are commonly involved with the law area. Among the main findings are that 90.47% of the investigated evaluates the unit's collection as very good, good or excellent and, measured by the same criteria, 85.71% of those interviewed stated that the services provided meet their needs. It concludes that most services are known and used monthly by users as well as the collection is the meeting satisfactorily.
User study; User satisfaction; Users of juridical information; Juridical library