INTRODUCTION: The evaluation of the quality of the health care under the patients with epilepsy (PWE) view can be an important tool for the organization and promotion of the health care system. OBJECTIVE: To evaluate and to present some aspects of the of the PWE satisfaction regarding the health care system services: general satisfaction, degree of information about epilepsy and its communication offered by the health care workers, preferences for the service in the primary health care or for the hospital care, accessibility to the consultations, effectiveness of the treatment (frequency of the epileptic seizures) and measures of improvement of the service with focus in the specialized nurses’ work in epilepsy. METHODS: A systematic review was carried out based on papers searched according to the objectives and obtained in the bibliographical banks Pubmed and Science Direct. RESULTS: In most of the studies, they were found evaluations in the general positive to the services. However, in almost all specific criticisms exist, as the communication lack, services not shared by the primary and specialized health care, insufficient accessibility to the consultations, and the lack of continuity of the treatment. CONCLUSION: In the attempt of providing an improvement of the service to PWE is fundamental to know their perspectives, perceptions, preference and needs.
Epilepsy; patient; satisfaction; perspective; views; needs; health care services evaluation
