This study seeks to reflect on a philosophical basis in relation to an artbased humanization project that was developed by the professionals at a primary healthcare unit. The "reception" at this service refers to the sector dedicated to receiving people who are looking for attendance but without an appointment previously scheduled. In order to restore the meaning of "welcoming", as disseminated through the National Humanization Program, these professionals created a project that aimed to modify the ambiance of the waiting room so as to promote symbolic transformation of that space such that this could enable qualification of the interactions that take place there. Investigation of this phenomenon demonstrated that art had properties capable of involve individuals in an experience that could promote creation of new meanings for the waiting room.
Humanization; Art; Primary health care; Waiting room