Fatores críticos da gestão pedagógica que influenciam na evasão em cursos superiores de educação a distância: um estudo de caso

Senhorinha, Márcio José Käms; Oliveira, Marco Aurélio de; Futami, André Hideto; Valentina, Luiz Veriano Dalla

Acessibilidade / Reportar erro

Brasil

Español English

sumário « anterior atual seguinte »

Sumário

ORIGINAL ARTICLE • Gest. Prod. 28 (1) • 2021 • https://doi.org/10.1590/1806-9649.2020v28e4726 copiar

Fatores críticos da gestão pedagógica que influenciam na evasão em cursos superiores de educação a distância: um estudo de caso

Autoria SCIMAGO INSTITUTIONS RANKINGS

Resumo:

A sociedade vive atualmente um progresso científico, técnico e social que exige renovação constante com cada vez mais qualidade no ensino superior. A educação a distância (EAD) permite o surgimento de novas formas de aprendizagem. A EAD utiliza as novas tecnologias e a Internet para elevar o nível de educação da população, criar uma qualificação profissional superior e formar especialistas em diversas áreas do conhecimento. Apesar das facilidades e tecnologias existentes, a EAD apresenta índices de evasão que giram em torno de vinte e cinco porcento. A partir deste dado fica a seguinte questão: Quais são os fatores críticos associados à gestão pedagógica que influenciam na gestão da evasão escolar em cursos superiores na EAD? Para responder a essa pergunta estabeleceu-se como objetivo da pesquisa a determinação os fatores críticos de gestão pedagógica, que têm impacto na evasão em cursos de graduação na EAD. A pesquisa aconteceu em uma Instituição de Ensino Superior do norte de Santa Catarina. Foi desenvolvido um método para identificação de fatores e variáveis que podem causar a evasão. Estes dados foram confrontados com a literatura, levando em consideração os principais autores que lidam com o tema. A ferramenta escolhida para a análise dos resultados foi a correlação estatística. Entre os fatores críticos relacionados à gestão pedagógica, é possível mencionar a adaptação à educação à distância, o apoio e o feedback como questões fundamentais para reduzir a evasão.

Palavras-chave:
Ensino a Distância; Evasão escolar; Gestão Pedagógica

Source	Authors	Academic System		Didactic Materials and AVA			Didactic Model
Source	Authors	Updated Information	System Availability	Content	Interface	Feedback	Technology	Computer Mastery	Internet
Journal Of Cleaner Production	Azeiteiro et al. (2015)Azeiteiro, U. M., Bacelar-Nicolau, P., Caetano, F. J. P., & Caeiro, S. (2015). Education for sustainable development through e-learning in higher education: experiences from Portugal. Journal of Cleaner Production, 106, 308-319. http://dx.doi.org/10.1016/j.jclepro.2014.11.056. http://dx.doi.org/10.1016/j.jclepro.2014...	X
Computers & Education	Barbour & Reeves (2009)Barbour, M. K., & Reeves, T. C. (2009). The reality of virtual schools: A review of the literature. Computers & Education, 52(2), 402-416. http://dx.doi.org/10.1016/j.compedu.2008.09.009. http://dx.doi.org/10.1016/j.compedu.2008...							X
Procedia Computer Science	Benta et al. (2015)Benta, D., Bologa, G., Dzitac, S., & Dzitac, I. (2015). University level learning and teaching via e-learning platforms. Procedia Computer Science, 55, 1366-1373. http://dx.doi.org/10.1016/j.procs.2015.07.123. http://dx.doi.org/10.1016/j.procs.2015.0...					X	X
Procedia - Social And Behavioral Sciences	Cavus (2015)Cavus, N. (2015). Distance Learning and Learning Management Systems. Procedia: Social and Behavioral Sciences, 191, 872-877. http://dx.doi.org/10.1016/j.sbspro.2015.04.611. http://dx.doi.org/10.1016/j.sbspro.2015....					X
Computers & Education	Chang et al. (2009)Chang, Y., Kao, W.-Y., Chu, C.-P., & Chiu, C.-H. (2009). A learning style classification mechanism for e-learning. Computers & Education, 53(2), 273-285. http://dx.doi.org/10.1016/j.compedu.2009.02.008. http://dx.doi.org/10.1016/j.compedu.2009...						X
Expert Systems With Applications	Chao & Chen (2009)Chao, R., & Chen, Y.-H. (2009). Evaluation of the criteria and effectiveness of distance e-learning with consistent fuzzy preference relations. Expert Systems with Applications, 36(7), 10657-10662. http://dx.doi.org/10.1016/j.eswa.2009.02.047. http://dx.doi.org/10.1016/j.eswa.2009.02...				X
Procedia - Social And Behavioral Sciences	Emil et al. (2015)Emil, V., Roza, V., & Anastasia, F. (2015). Prospects for the use of foreign experience of Distance Learning. Procedia: Social and Behavioral Sciences, 191, 1909-1912. http://dx.doi.org/10.1016/j.sbspro.2015.04.457. http://dx.doi.org/10.1016/j.sbspro.2015....		X					X	X
Computers & Education	Gikandi et al. (2011)Gikandi, J., Morrow, D., & Davis, N. E. (2011). Online formative assessment in higher education: a review of the literature. Computers & Education, 57(4), 2333-2351. http://dx.doi.org/10.1016/j.compedu.2011.06.004. http://dx.doi.org/10.1016/j.compedu.2011...					X	X
Procedia - Social And Behavioral Sciences	Harandi (2015)Harandi, S. R. (2015). Effects of e-learning on students’ motivation. Procedia: Social and Behavioral Sciences, 181, 423-430. http://dx.doi.org/10.1016/j.sbspro.2015.04.905. http://dx.doi.org/10.1016/j.sbspro.2015....			X				X
Procedia - Social And Behavioral Sciences	Hubackova & Ruzickova (2015)Hubackova, S., & Ruzickova, M. (2015). ICT in lifelong education. Procedia: Social and Behavioral Sciences, 186, 522-525. http://dx.doi.org/10.1016/j.sbspro.2015.04.176. http://dx.doi.org/10.1016/j.sbspro.2015....					X			X
Computers & Education	Hung et al. (2010)Hung, M., Chou, C., Chen, C.-H., & Own, Z.-Y. (2010). Learner readiness for online learning: scale development and student perceptions. Computers & Education, 55(3), 1080-1090. http://dx.doi.org/10.1016/j.compedu.2010.05.004. http://dx.doi.org/10.1016/j.compedu.2010...					X
Computers & Education	Joksimović et al. (2015)Joksimović, S., Gašević, D., Loughin, T. M., Kovanović, V., & Hatala, M. (2015). Learning at distance: effects of interaction traces on academic achievement. Computers & Education, 87, 204-217. http://dx.doi.org/10.1016/j.compedu.2015.07.002. http://dx.doi.org/10.1016/j.compedu.2015...			X	X	X
Procedia - Social And Behavioral Sciences	Khlaisang & Likhitdamrongkiat (2015)Khlaisang, J., & Likhitdamrongkiat, M. (2015). E-learning System in Blended Learning Environment to Enhance Cognitive Skills for Learners in Higher Education. Procedia: Social and Behavioral Sciences, 174, 759-767. http://dx.doi.org/10.1016/j.sbspro.2015.01.612. http://dx.doi.org/10.1016/j.sbspro.2015....						X
Computers & Education	Kim et al. (2011)Kim, J., Kwon, Y., & Cho, D. (2011). Investigating factors that influence social presence and learning outcomes in distance higher education. Computers & Education, 57(2), 1512-1520. http://dx.doi.org/10.1016/j.compedu.2011.02.005. http://dx.doi.org/10.1016/j.compedu.2011...			X			X
Procedia - Social And Behavioral Sciences	Kovacova & Vackova (2015)Kovacova, L., & Vackova, M. (2015). Implementation of e-learning into the Process Security Education in Universities. Procedia: Social and Behavioral Sciences, 182, 414-419. http://dx.doi.org/10.1016/j.sbspro.2015.04.810. http://dx.doi.org/10.1016/j.sbspro.2015....								X
Computers In Human Behavior	Navimipour & Zareie (2015)Navimipour, N. J., & Zareie, B. (2015). A model for assessing the impact of e-learning systems on employees’ satisfaction. Computers in Human Behavior, 53, 475-485. http://dx.doi.org/10.1016/j.chb.2015.07.026. http://dx.doi.org/10.1016/j.chb.2015.07....		X	X	X		X
Procedia - Social And Behavioral Sciences	Oproiu (2015)Oproiu, G. C. (2015). A study about using e-learning platform (Moodle) in university teaching process. Procedia: Social and Behavioral Sciences, 180, 426-432. http://dx.doi.org/10.1016/j.sbspro.2015.02.140. http://dx.doi.org/10.1016/j.sbspro.2015....							X
Computers & Education	Petrakou (2010)Petrakou, A. (2010). Interacting through avatars: virtual worlds as a context for online education. Computers & Education, 54(4), 1020-1027. http://dx.doi.org/10.1016/j.compedu.2009.10.007. http://dx.doi.org/10.1016/j.compedu.2009...			X			X
Procedia Computer Science	Rohayani et al. (2015)Rohayani, A., Kurniabudi, & Sharipuddin, (2015). A Literature Review: Readiness Factors to Measuring e-Learning Readiness in Higher Education. Procedia Computer Science, 59, 230-234. http://dx.doi.org/10.1016/j.procs.2015.07.564. http://dx.doi.org/10.1016/j.procs.2015.0...							X
Computers & Education	Shea & Bidjerano (2010)Shea, P., & Bidjerano, T. (2010). Learning presence: towards a theory of self-efficacy, self-regulation, and the development of a communities of inquiry in online and blended learning environments. Computers & Education, 55(4), 1721-1731. http://dx.doi.org/10.1016/j.compedu.2010.07.017. http://dx.doi.org/10.1016/j.compedu.2010...		X				X
Procedia - Social And Behavioral Sciences	Simonova (2015)Simonova, I. (2015). E-learning in Mind Maps of Czech and Kazakhstan University Students. Procedia: Social and Behavioral Sciences, 171, 1229-1234. http://dx.doi.org/10.1016/j.sbspro.2015.01.236. http://dx.doi.org/10.1016/j.sbspro.2015....							X
Procedia - Social And Behavioral Sciences	Siri & Rui (2015)Siri, A., & Rui, M. (2015). Distance education for health professions’ students. Procedia: Social and Behavioral Sciences, 174, 730-738. http://dx.doi.org/10.1016/j.sbspro.2015.01.608. http://dx.doi.org/10.1016/j.sbspro.2015....				X	X		X	X
Procedia - Social And Behavioral Sciences	Slechtova (2015)Slechtova, P. (2015). Attitudes of undergraduate students to the use of ICT in education. Procedia: Social and Behavioral Sciences, 171, 1128-1134. http://dx.doi.org/10.1016/j.sbspro.2015.01.218. http://dx.doi.org/10.1016/j.sbspro.2015....							X
Procedia - Social And Behavioral Sciences	Songkram et al. (2015)Songkram, N., Khlaisang, J., Puthaseranee, B., & Likhitdamrongkiat, M. (2015). E-learning system to enhance cognitive skills for learners in higher education. Procedia: Social and Behavioral Sciences, 174, 667-673. http://dx.doi.org/10.1016/j.sbspro.2015.01.599. http://dx.doi.org/10.1016/j.sbspro.2015....	X				X
Procedia - Social And Behavioral Sciences	Tîrziu & Vrabie (2015)Tîrziu, A. M., & Vrabie, C. (2015). Education 2.0: E-Learning Methods. Procedia: Social and Behavioral Sciences, 186, 376-380. http://dx.doi.org/10.1016/j.sbspro.2015.04.213. http://dx.doi.org/10.1016/j.sbspro.2015....					X
Computers In Human Behavior	Truong (2016)Truong, H. M. (2016). Integrating learning styles and adaptive e-learning system: current developments, problems and opportunities. Computers in Human Behavior, 55, 1185-1193. http://dx.doi.org/10.1016/j.chb.2015.02.014. http://dx.doi.org/10.1016/j.chb.2015.02....			X
Procedia - Social And Behavioral Sciences	Truskolaska et al. (2015)Truskolaska, J., Łuka, M., Toruj, N., Wrona, K., & Smagowska, P. (2015). E-learning at the polish university in the opinion of students. Procedia: Social and Behavioral Sciences, 174, 3494-3499. http://dx.doi.org/10.1016/j.sbspro.2015.01.1063. http://dx.doi.org/10.1016/j.sbspro.2015....			X		X		X
Procedia - Social And Behavioral Sciences	Vinogradova & Kliukas (2015)Vinogradova, I., & Kliukas, R. (2015). Methodology for Evaluating the Quality of Distance Learning Courses in Consecutive Stages. Procedia: Social and Behavioral Sciences, 191, 1583-1589. http://dx.doi.org/10.1016/j.sbspro.2015.04.364. http://dx.doi.org/10.1016/j.sbspro.2015....			X	X

		Academic System			Didactic Model					Didactic Materials and AVA
		Deadlines	Grades	Regarding Study Planning and Support	Access	Adaptation to Study and Distance	Personal Commitment	Computer	Use ICTs	Relationship	Support	Contact	Virtual Library	Activities	Design	Interactivity
Academic System	Deadlines	1
	Grades		1
	Regarding Planning and Study Support			1
Didactic Model	Access				1
	Adaptation to Distance Study					1
	Personal Commitment						1
	Computer							1
	Use ICTs								1
Academic Materials and AVA	Relationship									1
	Support										1
	Contact											1
	Virtual Library												1
	Activities													1
	Design														1
	Interactivity															1

Variables			GENERAL INFORMATION						ACADEMIC SYSTEM			DIDACTIC MODEL					AVA DIDACTIC MATERIAL
			General 1	General 2	General 3	General 4	General 5	General 6	System Availability	Updated Information		Internet	Technology			Computer Mastery	Feedback			Content		Interface
			General 1	General 2	General 3	General 4	General 5	General 6	Info A	Info B	Info C	Info D	Info E	Info F	Info G	Info H	Info I	Info J	Info K	Info L	Info M	Info N	Info O
			Region	Year of Ingress	Gender	Age Range	Income	Participation another EAD	Dealines	Grades	Plannin	Access	Adaptation to EAD	Personal Commitment	Computer	Use ICT'S	Relationship	Support	Contact	Virtual Library	Activities	Interactivity	Design
GENERAL INFORMATION	General 1 - Region
	General 2 - Year of Ingress		-0.054
	General 3 - Gender		-0.114	-0.022
	General 4 - Age Range		-0.112	0.018	-0.235
	General 5 - Income		-0.085	0.183	-0.224	0.422
	General 6 -Participation another EAD		-0.006	-0.123	-0.174	0.159	0.026
ACADEMIC SYSTEM	System Availability	Info A - Deadlines	0.005	-0.173	-0.063	0.116	-0.073	-0.164
	Updated Information	Info B - Grades	0.018	-0.064	0.055	0.063	0.011	-0.101	0.298
	Updated Information	Info C - Planning	-0.025	-0.070	0.178	0.090	-0.075	0.141	0.177	0.417
DIDACTIC MODEL	Internet	Info D - Access	0.085	0.118	-0.112	0.117	0.101	-0.119	0.096	0.355	0.091
	Technology	Info E - Adaptation to EAD	0.039	-0.135	-0.099	0.282	0.066	0.103	0.279	0.361	0.549	0.179
		Info F - Personal Commitment	-0.126	-0.015	0.060	0.162	0.001	0.079	0.312	0.458	0.444	0.209	0.374
		Info G - Computer	-0.052	0.146	-0.037	0.108	0.132	-0.044	0.162	0.338	0.205	0.694	0.203	0.340
	Computer Mastery	Info H - Use ICT'S	-0.104	-0.090	-0.096	0.003	0.076	0.156	0.029	0.309	0.340	0.418	0.310	0.484	0.404
AVA DIDACTIC MATERIAL	Feedback	Info I - Relationship	0.198	-0.098	-0.101	0.119	-0.047	-0.013	0.123	0.102	-0.026	0.400	0.176	0.054	0.329	0.068
		Info J – Support	0.071	-0.198	0.121	0.014	-0.161	-0.108	0.158	0.327	0.049	0.289	0.054	0.124	0.245	0.047	0.531
		Info K - Contact	0.081	-0.209	-0.129	0.063	0.053	0.009	0.323	0.283	0.179	0.144	0.455	0.154	0.303	0.017	0.332	0.345
	Content	Info L - Virtual Library	0.183	-0.125	0.009	0.010	-0.035	0.071	-0.026	0.339	0.366	0.427	0.164	0.296	0.408	0.330	0.31	0.287	0.168
	Content	Info M - Actitivities	0.083	-0.022	0.231	0.106	0.024	0.151	-0.322	-0.114	-0.054	-0.149	-0.062	-0.038	-0.337	-0.067	-0.174	-0.091	-0.158	-0.068
	Interface	Info N - Interactivity	0.166	-0.006	0.083	0.163	-0.058	0.062	-0.022	0.305	0.316	0.491	0.374	0.320	0.445	0.273	0.457	0.391	0.175	0.545	0.037
	Interface	Info O - Design	0.105	-0.058	0.141	0.074	-0.106	-0.088	0.089	0.322	0.352	0.475	0.337	0.249	0.368	0.239	0.406	0.458	0.128	0.562	-0.082	0.678

Variables			ACADEMIC SYSTEM
			System Availability	Updated Information
			Info A	Info B	Info C
			Deadlines	Grades	Planning
ACADEMIC SYSTEM	System Availability	Info A - Deadlines
	Updated Information	Info B - Grades	0.298
	Updated Information	Info C - Planning	0.177	0.417

Source	Authors	Academic System
Source	Authors	Grades	Planning
Journal Of Cleaner Production	Azeiteiro et al. (2015)Azeiteiro, U. M., Bacelar-Nicolau, P., Caetano, F. J. P., & Caeiro, S. (2015). Education for sustainable development through e-learning in higher education: experiences from Portugal. Journal of Cleaner Production, 106, 308-319. http://dx.doi.org/10.1016/j.jclepro.2014.11.056. http://dx.doi.org/10.1016/j.jclepro.2014...	X	X
Procedia - Social And Behavioral Sciences	Songkram et al. (2015)Songkram, N., Khlaisang, J., Puthaseranee, B., & Likhitdamrongkiat, M. (2015). E-learning system to enhance cognitive skills for learners in higher education. Procedia: Social and Behavioral Sciences, 174, 667-673. http://dx.doi.org/10.1016/j.sbspro.2015.01.599. http://dx.doi.org/10.1016/j.sbspro.2015....	X	X

Variables			DIDACTIC MODEL
			Internet	Tecnology			Computer Mastery
			Info D	Info E	Info F	Info G	Info H
			Access	Adaptation EAD	Personal Commitment	Computer	Use ICTs
DIDACTIC MODEL	Internet	Info D - Access
	Tecnology	Info E - Adaptation EAD	0.179
		Info F - Personal Commitment	0.209	0.374
		Info G - Computer	0.694	0.203	0.340
	Computer Mastery	Info H - Use ICTs	0.418	0.310	0.484	0.404

Source	Authors	Didactic Materials and AVA					Didactic Model
Source	Authors	Relationship	Virtual Library	Interactivity	Interface	Feedback	Access	Adaptation EAD	Computer
Procedia Computer Science	Benta et al. (2015)Benta, D., Bologa, G., Dzitac, S., & Dzitac, I. (2015). University level learning and teaching via e-learning platforms. Procedia Computer Science, 55, 1366-1373. http://dx.doi.org/10.1016/j.procs.2015.07.123. http://dx.doi.org/10.1016/j.procs.2015.0...	X				X	X	X
Computers & Education	Gikandi et al. (2011)Gikandi, J., Morrow, D., & Davis, N. E. (2011). Online formative assessment in higher education: a review of the literature. Computers & Education, 57(4), 2333-2351. http://dx.doi.org/10.1016/j.compedu.2011.06.004. http://dx.doi.org/10.1016/j.compedu.2011...					X		X
Procedia - Social And Behavioral Sciences	Hubackova & Ruzickova (2015)Hubackova, S., & Ruzickova, M. (2015). ICT in lifelong education. Procedia: Social and Behavioral Sciences, 186, 522-525. http://dx.doi.org/10.1016/j.sbspro.2015.04.176. http://dx.doi.org/10.1016/j.sbspro.2015....
Computers & Education	Kim et al. (2011)Kim, J., Kwon, Y., & Cho, D. (2011). Investigating factors that influence social presence and learning outcomes in distance higher education. Computers & Education, 57(2), 1512-1520. http://dx.doi.org/10.1016/j.compedu.2011.02.005. http://dx.doi.org/10.1016/j.compedu.2011...		X						X
Computers In Human Behavior	Navimipour & Zareie (2015)Navimipour, N. J., & Zareie, B. (2015). A model for assessing the impact of e-learning systems on employees’ satisfaction. Computers in Human Behavior, 53, 475-485. http://dx.doi.org/10.1016/j.chb.2015.07.026. http://dx.doi.org/10.1016/j.chb.2015.07....		X	X					X
Computers & Education	Petrakou (2010)Petrakou, A. (2010). Interacting through avatars: virtual worlds as a context for online education. Computers & Education, 54(4), 1020-1027. http://dx.doi.org/10.1016/j.compedu.2009.10.007. http://dx.doi.org/10.1016/j.compedu.2009...		X						X
Procedia - Social And Behavioral Sciences	Siri & Rui (2015)Siri, A., & Rui, M. (2015). Distance education for health professions’ students. Procedia: Social and Behavioral Sciences, 174, 730-738. http://dx.doi.org/10.1016/j.sbspro.2015.01.608. http://dx.doi.org/10.1016/j.sbspro.2015....	X		X	X		X

Variables			AVA DIDACTIC MATERIAL
			Feedback			Content		Interface
			Info I	Info J	Info K	Info L	Info M	Info N	Info O
			Relationship	Support	Contact	Virtual Library	Activities	Interactivity	Design
AVA DIDACTIC MATERIAL	Feedback	Info I - Relationship
		Info J - Support	0.531
		Info K - Contact	0.332	0.345
	Content	Info L - Virtual Library	0.31	0.287	0.168
	Content	Info M - Activities	-0.174	-0.091	-0.158	-0.068
	Interface	Info N - Interactivity	0.457	0.391	0.175	0.545	0.037
	Interface	Info O - Design	0.406	0.458	0.128	0.562	-0.082	0.678

Source	Authors	Didactic Materials and AVA
Source	Authors	Relationship	Feedback	Support	Interactivity	Interface	Virtual Library
Procedia - Social And Behavioral Sciences	Cavus (2015)Cavus, N. (2015). Distance Learning and Learning Management Systems. Procedia: Social and Behavioral Sciences, 191, 872-877. http://dx.doi.org/10.1016/j.sbspro.2015.04.611. http://dx.doi.org/10.1016/j.sbspro.2015....	X	X	X
Expert Systems With Applications	Chao & Chen (2009)Chao, R., & Chen, Y.-H. (2009). Evaluation of the criteria and effectiveness of distance e-learning with consistent fuzzy preference relations. Expert Systems with Applications, 36(7), 10657-10662. http://dx.doi.org/10.1016/j.eswa.2009.02.047. http://dx.doi.org/10.1016/j.eswa.2009.02...				X	X
Procedia - Social And Behavioral Sciences	Hubackova & Ruzickova (2015)Hubackova, S., & Ruzickova, M. (2015). ICT in lifelong education. Procedia: Social and Behavioral Sciences, 186, 522-525. http://dx.doi.org/10.1016/j.sbspro.2015.04.176. http://dx.doi.org/10.1016/j.sbspro.2015....	X	X	X
Computers & Education	Joksimović et al. (2015)Joksimović, S., Gašević, D., Loughin, T. M., Kovanović, V., & Hatala, M. (2015). Learning at distance: effects of interaction traces on academic achievement. Computers & Education, 87, 204-217. http://dx.doi.org/10.1016/j.compedu.2015.07.002. http://dx.doi.org/10.1016/j.compedu.2015...	X		X	X	X
Computers In Human Behavior	Navimipour & Zareie (2015)Navimipour, N. J., & Zareie, B. (2015). A model for assessing the impact of e-learning systems on employees’ satisfaction. Computers in Human Behavior, 53, 475-485. http://dx.doi.org/10.1016/j.chb.2015.07.026. http://dx.doi.org/10.1016/j.chb.2015.07....				X		X
Procedia - Social And Behavioral Sciences	Siri & Rui (2015)Siri, A., & Rui, M. (2015). Distance education for health professions’ students. Procedia: Social and Behavioral Sciences, 174, 730-738. http://dx.doi.org/10.1016/j.sbspro.2015.01.608. http://dx.doi.org/10.1016/j.sbspro.2015....	X			X	X
Procedia - Social And Behavioral Sciences	Slechtova (2015)Slechtova, P. (2015). Attitudes of undergraduate students to the use of ICT in education. Procedia: Social and Behavioral Sciences, 171, 1128-1134. http://dx.doi.org/10.1016/j.sbspro.2015.01.218. http://dx.doi.org/10.1016/j.sbspro.2015....				X	X
Procedia - Social And Behavioral Sciences	Songkram et al. (2015)Songkram, N., Khlaisang, J., Puthaseranee, B., & Likhitdamrongkiat, M. (2015). E-learning system to enhance cognitive skills for learners in higher education. Procedia: Social and Behavioral Sciences, 174, 667-673. http://dx.doi.org/10.1016/j.sbspro.2015.01.599. http://dx.doi.org/10.1016/j.sbspro.2015....	X	X	X
Procedia - Social And Behavioral Sciences	Truskolaska et al. (2015)Truskolaska, J., Łuka, M., Toruj, N., Wrona, K., & Smagowska, P. (2015). E-learning at the polish university in the opinion of students. Procedia: Social and Behavioral Sciences, 174, 3494-3499. http://dx.doi.org/10.1016/j.sbspro.2015.01.1063. http://dx.doi.org/10.1016/j.sbspro.2015....			X		X
Procedia - Social And Behavioral Sciences	Vinogradova & Kliukas (2015)Vinogradova, I., & Kliukas, R. (2015). Methodology for Evaluating the Quality of Distance Learning Courses in Consecutive Stages. Procedia: Social and Behavioral Sciences, 191, 1583-1589. http://dx.doi.org/10.1016/j.sbspro.2015.04.364. http://dx.doi.org/10.1016/j.sbspro.2015....				X	X	X

Variables			ACADEMIC SYSTEM
			System Availability	Updated Information
			Info A	Info B	Info C
			Deadlines	Grades	Planning
DIDACTIC MODEL	Internet	Info D - Access	0.096	0.355	0.091
	Technology	Info E - Adaptation to EAD	0.279	0.361	0.549
		Info F - Personal Commitment	0.312	0.458	0.444
		Info G - Computer	0.162	0.338	0.205
	Computer Mastery	Info H - Use ICT'S	0.029	0.309	0.34

Source	Authors	Academic System	Didactic Model
Source	Authors	Planning	Personal Commitment
Computers & Education	Gikandi et al. (2011)Gikandi, J., Morrow, D., & Davis, N. E. (2011). Online formative assessment in higher education: a review of the literature. Computers & Education, 57(4), 2333-2351. http://dx.doi.org/10.1016/j.compedu.2011.06.004. http://dx.doi.org/10.1016/j.compedu.2011...	X	X

Variables			DIDACTIC MODEL
			Internet	Technology			Computer Mastery
			Info D	Info E	Info F	Info G	Info H
			Access	Adaptation to EAD	Personal Commitment	Computer	Use ICT'S
AVA DIDACTIC MATERIAL	Feedback	Info I - Relationship	0.4	0.176	0.054	0.329	0.068
		Info J - Support	0.289	0.054	0.124	0.245	0.047
		Info K - Contact	0.144	0.455	0.154	0.303	0.017
	Content	Info L - Virtual Library	0.427	0.164	0.296	0.408	0.33
	Content	Info M - Activities	-0.149	-0.062	-0.038	-0.337	-0.067
	Interface	Info N - Interactivity	0.491	0.374	0.32	0.445	0.273
	Interface	Info O - Design	0.475	0.337	0.249	0.368	0.239

Source	Authors	Didactic Materials and AVA					Didactic Model
Source	Authors	Relationship	Virtual Libray	Interactivity	Interface	Feedback	Access	Adaptation EAD	Computer
Procedia Computer Science	Benta et al. (2015)Benta, D., Bologa, G., Dzitac, S., & Dzitac, I. (2015). University level learning and teaching via e-learning platforms. Procedia Computer Science, 55, 1366-1373. http://dx.doi.org/10.1016/j.procs.2015.07.123. http://dx.doi.org/10.1016/j.procs.2015.0...	X				X	X	X
Computers & Education	Gikandi et al. (2011)Gikandi, J., Morrow, D., & Davis, N. E. (2011). Online formative assessment in higher education: a review of the literature. Computers & Education, 57(4), 2333-2351. http://dx.doi.org/10.1016/j.compedu.2011.06.004. http://dx.doi.org/10.1016/j.compedu.2011...					X		X
Procedia - Social And Behavioral Sciences	Hubackova & Ruzickova (2015)Hubackova, S., & Ruzickova, M. (2015). ICT in lifelong education. Procedia: Social and Behavioral Sciences, 186, 522-525. http://dx.doi.org/10.1016/j.sbspro.2015.04.176. http://dx.doi.org/10.1016/j.sbspro.2015....
Computers & Education	Kim et al. (2011)Kim, J., Kwon, Y., & Cho, D. (2011). Investigating factors that influence social presence and learning outcomes in distance higher education. Computers & Education, 57(2), 1512-1520. http://dx.doi.org/10.1016/j.compedu.2011.02.005. http://dx.doi.org/10.1016/j.compedu.2011...		X						X
Computers In Human Behavior	Navimipour & Zareie (2015)Navimipour, N. J., & Zareie, B. (2015). A model for assessing the impact of e-learning systems on employees’ satisfaction. Computers in Human Behavior, 53, 475-485. http://dx.doi.org/10.1016/j.chb.2015.07.026. http://dx.doi.org/10.1016/j.chb.2015.07....		X	X					X
Computers & Education	Petrakou (2010)Petrakou, A. (2010). Interacting through avatars: virtual worlds as a context for online education. Computers & Education, 54(4), 1020-1027. http://dx.doi.org/10.1016/j.compedu.2009.10.007. http://dx.doi.org/10.1016/j.compedu.2009...		X						X
Procedia - Social And Behavioral Sciences	Siri & Rui (2015)Siri, A., & Rui, M. (2015). Distance education for health professions’ students. Procedia: Social and Behavioral Sciences, 174, 730-738. http://dx.doi.org/10.1016/j.sbspro.2015.01.608. http://dx.doi.org/10.1016/j.sbspro.2015....	X		X	X		X

Critical Factors for Literature Evasion				Critical Factors for Evasion in the Case Study
Category		Subgroups	Variable	It is a critical factor	It is not a critical factor	Attention Factor
Pedagogical Management	Academic System	System Availability	Deadlines	X
		Updated Informaton	Grades			X
		Updated Informaton	Planning			X
	Didactic Model	Internet	Access		X
		Technology	Adaptation to EAD	X
			Personal Commitment	X
			Computer		X
		Computer Mastery	Use ICT’s		X
	AVA and Didactic Material	Feedback	Relationship		X
			Support	X
			Contact	X
		Content	Virtual Library		X
		Content	Activities		X
		Interface	Design			X
		Interface	Interactivity			X

Universidade Federal de São Carlos Departamento de Engenharia de Produção , Caixa Postal 676 , 13.565-905 São Carlos SP Brazil, Tel.: +55 16 3351 8471 - São Carlos - SP - Brazil
E-mail: gp@dep.ufscar.br

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[1] Source: Adapted from Senhorinha et al. (2015)Senhorinha, M. J. K., Back, T., & Oliveira, M. A. (2015). Fatores Críticos da Gestão Pedagógica que Influenciam na Evasão do EAD: Uma Revisão da Literatura. In: Anais do Congresso Internacional De Conhecimento E Inovação (p. 976–994). Florianópolis: Ufsc..