This article aims to understand how managers have learned to exercise the production process management routine related to customer orders. The study was based on theoretical approaches from the perspective of ‘learning through experience’ and ‘strategy as practice’. A qualitative case study was conducted at Maxtil metallurgical company. Data were collected through interviews, documents, and observation. The analysis included the description and interpretation of data for the formation of categories. We conclude that managers have learned about the monitoring routine by experiencing situations, searching for information, interacting with people, and reflecting.
Managers’ learning; Learning through experience; Strategy as practice; Organizational routines; Oil, gas and Shipbuilding Industry supply chain
Thumbnail
