Reference model for building innovation networks in information technology

Silva, Adauto Lucas da; Guerrini, Fábio Müller

doi:10.1590/1806-9649-2021v28e4651

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Sumário

ORIGINAL ARTICLE • Gest. Prod. 28 (3) • 2021 • https://doi.org/10.1590/1806-9649-2021v28e4651 copy

Reference model for building innovation networks in information technology

Modelo de referência para a formação de redes de inovação em tecnologia da informação

Authorship SCIMAGO INSTITUTIONS RANKINGS

Abstract:

The change in organizational processes by means of associating the new resources made available by IT (Information Technology) with the intrinsic characteristics of business-related areas embodies one of the innovation concepts. This work proposes a reference model for the formation of innovation networks focused on implementing systems that represent innovations by associating IT with the business area. The research methodology is based on an exploratory case study, composed of several analysis units, and on the organizational modeling methodology EKD (Enterprise Knowledge Development) to formulate the reference model. This research proposition contributes to systematize the formation process of collaborative alliances among the innovation agents in order to implement Information Technology-based systems.

Keywords:
Innovation; Reference model; Innovation networks; EKD; Information technology

Unit of analysis	Description and year of implementation.
1. Manufacturing Execution System (MES).	The MES collects data of the factory floor and integrates them to the ERP, enabling managers to give faster response to the problems. The project had the support of a consultant, a general manufacturing coordinator, an electric engineer, and an IT infrastructure analyst. Year: 2010.
2. System for managing events generated by consumers.	The system receives consumer complaints by the customer service. The project involved a team of consultants responsible for the software, an analyst for customer relationship, a marketing coordinator and an analyst for IT infrastructure. Year: 2009.
3. SAP/R3 Module Plant Maintenance (PM).	The maintenance management system schedules the maintenance activities, management of worked hours and the inventory of parts and components. The ERP module enables associating the demands with the needs imposed by the natural wear of the machines. The project involved a team of consultants specialized in ERP, a general coordinator of maintenance, and an IT infrastructure analyst. Year: 2009.
4. System to support Sales Force.	The system collects the demand of orders in the sales area. The project involved a team of software consultants, two IT analysts (one from the infrastructure area and another from the process area), a business analyst from the sales area and a business coordinator. Year: 2010.
5. System for controlling the specification of products.	The system gathers the information needed to develop a product. The manufacturing area uses part of the information as guideline to execute the tasks that include production and quality control. The project team consisted of an external consultant, an internal coordinator (area requester), and an IT infrastructure analyst. Year: 2009.
6. System for managing quality audits.	The system stores the information of internal, external and third party audit processes. It allows data entry and sharing the information. The project included an external team of experts in quality standards, a coordinator of the internal quality area and an IT business analyst. Year: 2009.
7. System for assembling an investment plan.	The system allows managers to set budgets based on parameters previously set in the system, which in turn originated from the strategic guidelines adopted by the company board. The project had the participation of an expert consultant in the software purchased, an internal expert in finance (requesting area), an IT infrastructure analyst. Year: 2010.

Universidade Federal de São Carlos Departamento de Engenharia de Produção , Caixa Postal 676 , 13.565-905 São Carlos SP Brazil, Tel.: +55 16 3351 8471 - São Carlos - SP - Brazil
E-mail: gp@dep.ufscar.br

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Type of research	Exploratory.
Study Question	How can Information Technology innovation networks be formed?
Analysis Units	Projects to implement Information Technology-based systems.
Time Unit	From 2009 to 2010.
Place	Multinational company in the chemical sector.
Construct Validity	The convergence of the literature review, case study, questionnaire, and modeling methodology provides a variety of perspectives to assess the study object.
External validity (Domain in which the findings can be generalized)	As all units of analysis represent automation of organizational conventional projects by implementing Information Technology-based systems, an analytical generalization of other similar-size companies can be considered, taking as basis the replication of the results presented by the case study.
Reliability	Use of a case study protocol.