This article evaluates how small and medium-sized enterprises (SMEs) in the civil construction industry that utilize performance indicator systems perform when compared with similar companies that do not use such indicators. SMEs located in the region of Rio de Janeiro were selected, some certified with quality systems and others not. Various indicators (financial, human resources, market and production) were applied to the companies and a comparison was made of the findings. Tests revealed that companies that use performance indicator systems show better results.
Small and medium-sized enterprises; Civil construction; indicators
