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Development of learning processes and technological capabilities of metrô São Paulo in the areas of operations, project management, and maintenance from 1968 to 2010

This study evaluates the learning processes involved in the accumulation of technological capabilities in Metrô SP from its foundation in 1968 up to 2010. A theoretical model adapted from Figueiredo (2003) to the company being studied, which divides the learning process into distinguishable and sequential capability stages, was used. There were two distinct phases in the history of the company: between 1968 and 1974 - a technology transfer process with intensive learning took place resulting in the accumulation of routine skills; between 1975 and 2010 - the first stage was followed by the accumulation of innovative competencies. The case study method was used, which included bibliographical and documental research and interviews with four managers. The results show that the model used to measure the different levels of technological capability was quite appropriate.

Technological capability; Technological learning; Technology transfer


Universidade Federal de São Carlos Departamento de Engenharia de Produção , Caixa Postal 676 , 13.565-905 São Carlos SP Brazil, Tel.: +55 16 3351 8471 - São Carlos - SP - Brazil
E-mail: gp@dep.ufscar.br