Abstract
This article analyzes the user embracement in health and social services in Brazil and France. User embracement is based on information gathering that brings people to share intimacy with family life, their daily lives and the territory in which they live. It is often awarded to low or overqualified agents but on the status of basic administrative or animation agents. In both countries, the teams teams from the health and social sectors are professionally separated between technical and social services. Employees are then divided according to their professional skills and expertise. The workers have different responsibilities and the division is not only related to the activity of work, it also has a social character reproducing the cleavage between the social classes and their hierarchies in everyday work, in an activity that is not very valued.
Keyswords:
user embracement; health; service social; socio-professional cleavage; division at work