Support to the assessment process of the water supply service in Rio Grande do Norte State: a multicriteria approach

ABSTRACT

Water supply and sewage are two essential services to society, especially in Brazil, where historically there has been a deficit of these crucial services. Moreover, it is also known that such services involve many actors who often have conflicting perspectives, characteristics of multicriteria problems. Thus, this paper aimed to evaluate the water supply service in eight cities of Rio Grande do Norte State, Brazil. Eleven criteria were selected, considering operational, financial and water quality aspects. We adopted the TOPSIS method to support the multicriteria decision. In addition, the entropy method was used to obtain the weights for each criterion. The results showed the city of Lagoa Nova as the alternative with the best water supply service of the alternatives studied. In contrast, Santana do Matos was the city with the worst water supply assessment of all the studied alternatives.

Keywords:
water supply; multicriteria decision support; TOPSIS