Objective:
This study was aimed at understanding how the elderly perceive the care provided in primary healthcare services.
Methods:
This is a qualitative study.
Results:
The analysis gave rise to the main topic to emerge: The duality in the perception of primary healthcare services, analyzed on the basis of two subcategories. It was shown that there is a controversy in the perception of primary healthcare services provided, bringing up positive and negative aspects. The statements show a demand for individualized care actions and, although in some cases complex healthcare services are needed, there is no demand for integrated care services.
Conclusion:
The research shows that, although there may be a certain degree of integrality in the actions of a well-articulated team, integral healthcare can only be achieved through the healthcare network and if integrated into all the organizational areas of the healthcare system, thus benefiting the people involved in these actions.
Aged; Professional Practice; Primary healthcare; Qualitative research
