This study focuses on some aspects related to the usability and accessibility of automated teller machines (ATM), identified as problematic for elderly users. Some of these problems can interfere with the health and the health status of these users. This study was carried out in two ATMs installed in agencies of two public bank institutions. The interaction of the users with the ATMs was evaluated by quantitative analysis, using a sample of 70 aged customers. The results demonstrated that the elderly felt uneasy using the ATMs, suffering great psychic pressure. This study not only rejects some of the negative characteristics observed in these environments but also alerts to their unfavorable impacts upon the health of the elderly. Moreover, it points to the need for improving these services and for investigations evaluating the impact of the psychic pressure upon the health of elderly people.
Elderly users; Automated teller machines; Psychic suffering; Accessibility; Usability
