ANALYSIS OF THE MANAGEMENT INDICATORS OF THE MOBILE EMERGENCY CARE SERVICE OF CEARÁ

HIGHLIGHTS

1. Occurrences in elderly men with Covid-19 or motorcycle trauma.

2. Requires improvement, there was a prevalence of incomplete or unreported data.

3. The response time of SAMU (in Portuguese) service is longer than recommended.

ABSTRACT

Objective:

To analyze the health management indicators related to the mobile emergency care service in Ceará.

Method:

This is a documentary, retrospective, quantitative study, carried out on the IntegraSUS website of the Ceará state government - Brazil, during the period July 2021, to analyze the indicators “total calls” and “average response time”.

Results:

It was verified a profile of prevalent calls for men (52.66%), with advanced age >70 years (22.06%), Covid-19 service occurrences for the Juazeiro central station (7.62%) and motorcycle accidents for the Eusébio central station (7.94%). The service got calls for 177 cities in Ceará (96.19%) with a longer average response time for Covid-19.

Conclusion:

The analysis signals the need to adjust strategies to improve the performance of the service response time, with a review of the organizational system, including the publication of data by the digital platform.

DESCRIPTORS:
Emergency; Emergency Medical Services; Health Information Systems; Management Indicators; Health Management