ABSTRACT
Objective:
to understand the use of the Citizen’s Electronic Medical Chart for Care Management in Family Health teams.
Method:
a case study with a qualitative approach, using the Care Management dimensions as its theoretical framework. It was conducted from March to June 2019 in two municipalities from Minas Gerais, Brazil, with 37 professionals working in the Family Health Strategy, by means of interviews and direct observation. Data analysis was performed through Content Analysis, Thematic-Categorical modality, and systematized in the MaxQDA program.
Result:
the results indicated that use of the Citizen’s Electronic Medical Chart takes place in three Care Management dimensions, namely: professional, organizational, and systemic.
Conclusion:
the study contributes to the reflection on the importance of a perspective that permeates the several Care Management dimensions in the Family Health Strategy teams’ routine, given the introduction of the Citizen’s Electronic Medical Chart.
DESCRIPTORS:
Electronic Health Records; Management in Health; Primary Health Care; Family Health Strategy; Health Information Systems