Adult users’ satisfaction in relation to attention to oral health in the family health strategy

The objective of this study was to evaluate the levels of satisfaction of the adult users of the municipality of Lauro de Freitas, state of Bahia, Brazil in relation to the oral-health services offered by the Family Health Strategy - ESF. This quantitative, descriptive study applied two validation instruments, the User-Satisfaction-Evaluation Questionnaire in conjunction with the Public Oral-Health Service and one part of the questionnaire from theSB Brasil 2010Project. The sample size was 418 individuals, with a sampling-error rate of 5%. The quantitative variables and measurement of central tendencies and dispersion were distributed using the SPSS statistics program. The results demonstrated that most of those interviewed were women (78.2%), African descent (47.0%), and single (46.1%). In terms of the aforementioned oral morbidity, the majority reported the need for odontological treatment (91.4%). 52.5% reported toothache in the previous six months. A high degree of satisfaction was observed in relation to the dimensions of the physical environment, acceptability, efficiency, equality, human relations, and the technical-scientific quality of the equipment. In conclusion, despite the many challenges that persist to improving the quality of the oral-health services of the ESF, the level of satisfaction of adult users was high.

Keywords:
health evaluation; evaluation of health services; community dentistry; family health