This paper presents a method to evaluate graduate programs in Higher Education Institutions (HEIs). The method aims at identifying criteria that inhibit and promote the quality of graduate programs. Significant criteria in both cases are indentified through a Factor Analysis. In a second step such criteria are converted into actions addressing the demands identified. The method is illustrated through a case study. We eventually conclude for the efficiency of Factor Analysis as technique to support the decision making processes in HEIs.
Higher education management; Evaluation instruments; Factor analysis
