OBJECTIVE: This is a qualitative study with the goal of understanding the labor and childbirth process in the perspective of women being admitted to a private institution and covered by a health care plan. METHODS: According to the following directive questions: How did you feel during the delivery process? Tell me about the assistance given to you. Did it take place according to your expectations?, the data was evaluated using the social phenomenology referential. RESULTS: The results show that these women were able to make a decision about their type of labor, they could count on the presence of their husbands in the delivery room, and that they trusted the professional assisting them. For these women, the experience was wonderful, and gratifying. CONCLUSIONS: Undergoing the delivery and childbirth process, in the perspective of women who are covered by a health care plan, differ from the feelings of women who do not have access to this assistance. However, we should never neglect the users' rights or the duty to provide suitable assistance, whether women are covered or not by a health care plan, making room for more humanized assistance.
Woman's health; Parturition; Midwifery; Labor; obstetric; Humanizing delivery