OBJECTIVE: To understand the vision of professionals about the structural and contextual dimensions of a Psychosocial Care Center for those dependent on psychoactive substances in the state of São Paulo. METHODS: This qualitative study used semistructured interviews with nine professionals and two managers to obtain the data that were analyzed using thematic analysis. RESULTS: The internal structure of the service was influenced by the external environment and is based on individualized care. As an alternative to facing the challenges, it emphasized teamwork and overload as a problem resulting from the dynamics of work. CONCLUSION: There is a need to contract professionals to improve internal operations, ensure quality service and integrate the organization with external actors.
Substance abuse treatment centers; organization & administration; Substance-related disorders; Humanization of assistance